Sr. Business Analyst

Govserviceshub; Austin (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to enhance their Retirement and Insurance Systems. This pivotal role involves leading business process analysis, gathering requirements, and coordinating with stakeholders to implement system enhancements. The ideal candidate will have extensive experience with state government clients and a proven track record in business analysis. Join a dynamic team where your expertise will drive improvements and ensure the success of critical projects. If you thrive in a collaborative environment and are passionate about making a difference, this opportunity is perfect for you.

Qualifications

• 12+ years of business analysis experience required.
• Excellent communication and documentation skills are a must.

Responsibilities

• Identify business process improvement opportunities.
• Document requirements and coordinate service request lifecycles.
• Provide exceptional customer service and act as a liaison.

Skills

Business Analysis

Requirements Gathering

Stakeholder Communication

Business Process Modeling

Risk Management

Testing

Coordination with Vendors

State Government Experience

Job description

Austin, United States | Posted on 05/05/2025

Job Location: Austin, TX (Hybrid – 3 days onsite currently, moving to 5 days onsite)

Note: Candidates must currently reside in the Austin, TX area. State client experience is required.

• Each candidate must submit a government-issued ID (Driver’s License or Passport) and provide three professional references (names, official emails, and phone numbers).

Job Description:

The Employees Retirement System of Texas (ERS) is seeking a Senior Business Analyst for their Retirement and Insurance System Enhancements (RISE) initiative. The ideal candidate will have extensive experience working with state government clients, leading business process analysis, requirements gathering, and system enhancement initiatives. This role will support the identification of improvement opportunities, assess business needs, coordinate with stakeholders and vendors, and ensure the successful implementation of enhancements to ERS’s retirement and insurance systems.

Specialty Areas:

• Business Analysis & Process Improvement – Gathering, analyzing, and documenting business requirements and processes.

• Stakeholder Engagement – Communicating effectively with business users, technical teams, and leadership.

• Systems Analysis – Assessing the impact of program policies on systems and coordinating technical requirements.

• Testing & Implementation Support – Coordinating integration, UAT, and deployment efforts.

• Government Experience – Prior work with state-level retirement, insurance, or similar systems highly preferred.

Responsibilities:

• Identify business process improvement opportunities and support business case development.

• Analyze policies and procedures and determine impacts on automated systems.

• Document requirements and coordinate service request lifecycles.

• Collaborate with internal teams and external vendors to meet project goals.

• Lead scope management, change control, and deployment processes.

• Review deliverables such as design docs, test plans, risk assessments, and training materials.

• Provide exceptional customer service and act as a liaison between business units and IT.

• Maintain professionalism and clear communication during meetings, with cameras on unless pre-approved otherwise.

Skill Matrix:

Skill

Experience (Years)

Business Analysis & Systems Analysis
12+

Requirements Gathering & Documentation
12+

Stakeholder Communication (Business & Technical)
10+

State/Local Government Experience
5+

Business Process Modeling & Design
10+

Risk Management & Issue Resolution
8+

Testing (System Integration & UAT)
8+

Coordination with Vendors/Contractors
7+

Experience with Retirement/Insurance Systems
Required

Mandatory Requirements:

• Minimum 12 years of business analysis experience.

• Must currently reside in Austin, TX.

• Experience with state government projects and systems.

• Excellent communication, documentation, and process modeling skills.

Preferred Qualifications:

• Experience with RISE or similar retirement/insurance system projects.

• Familiarity with Agile, Waterfall, or hybrid project methodologies.

• Ability to lead training and create user support materials.

• Proven ability to manage multiple priorities and deadlines in a dynamic environment.

Submission Requirements:

• Three professional references (Names, official emails, phone numbers)