Sr. Auto Field Appraiser (Bay Area)

Aspire General Insurance Company; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Aspire General Insurance Company seeks a Senior Field Auto Appraiser to evaluate vehicle damage, negotiate repairs, and guide customers through the claims process. This field-based role requires extensive experience, strong negotiation skills, and the ability to manage complex claims independently.

Responsibilities include inspecting damage in the field or virtually, negotiating with shops and vendors, and ensuring accurate documentation while mentoring newer team members and ensuring regulatory

Qualifications

• 10+ years of auto damage appraisal and vehicle estimating experience in P&C insurance.
• Strong negotiation experience with repair facilities and vendors.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Inspect vehicle damage in the field and via virtual appraisal methods.
• Negotiate repair costs and settlements with body shops and other parties.
• Evaluate and settle total loss claims, including ACV determinations.
• Review supplemental damage requests and perform re-inspections as needed.
• Maintain clear communication with customers throughout the claims process.
• Document claims thoroughly and prepare professional correspondence and reports.
• Mentor and support new team members during onboarding and training.
• Ensure compliance with company guidelines and regulations.

Skills

Auto damage appraisal

Vehicle estimation

Negotiation

Field work

Communication

Tools

CCC One

Mitchell

Audatex

Job description

All Jobs > Sr. Auto Field Appraiser (Bay Area)

If you're an experienced auto damage professional looking for a company where your expertise is valued, your voice is heard, and your contributions directly impact customer outcomes, we'd love to meet you.

What You'll Do:

As a Senior Field Auto Appraiser, you will serve as a trusted expert in evaluating vehicle damage, negotiating repairs, and guiding customers through the claims process. This role requires extensive field experience, strong negotiation skills, and the ability to independently manage complex claims.

Key Responsibilities:

• Inspect vehicle damage in the field and through virtual appraisal methods.
• Negotiate repair costs and settlements with body shops, tow yards, storage facilities, and other involved parties.
• Evaluate and settle total loss claims, including Actual Cash Value (ACV) determinations.
• Review supplemental damage requests and perform re-inspections as necessary.
• Maintain clear communication with customers throughout the claims process.
• Document claims thoroughly and prepare professional correspondence and reports.
• Assist Material Damage leadership with complex claims and difficult negotiations.
• Mentor and support new team members during onboarding and training.
• Ensure compliance with company guidelines, Department of Insurance regulations, and industry standards.

Required Qualifications:

• 10+ years of auto damage appraisal and vehicle estimating experience within the Property & Casualty insurance industry.
• Extensive experience handling:
• Strong working knowledge of estimating platforms such as CCC One, Mitchell, Audatex, or similar software.
• Proven negotiation experience with repair facilities, tow providers, and storage vendors.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Ability to work independently with minimal supervision.
• Ability to successfully pass a background check.
• Ability to obtain and maintain an Independent Adjuster License when required.

Preferred Qualifications

• Previous experience mentoring, coaching, or training team members.
• Multi-state claims handling experience.

Working Conditions:

• Field-based position requiring travel throughout assigned territory.
• Hybrid and virtual appraisal capabilities available when appropriate.
• Occasional overtime may be required based on business needs.
• Frequent use of computers, estimating software, and mobile technology.
• Ability to stand, walk, bend, reach, and lift light objects.
• Regular vehicle travel within assigned counties.