Sr. Auto Field Appraiser (Bay Area)

Aspire General; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Aspire General is seeking a Senior Field Auto Appraiser for the Bay Area to assess vehicle damage, negotiate repairs, and guide customers through the claims process. This field-heavy role requires extensive experience, strong negotiation skills, and the ability to independently manage complex claims.

Responsibilities include field inspections, virtual appraisals, and settlements with repair facilities, tow yards, and storage vendors, with travel across the territory and occasional hybrid/virtual

Qualifications

• 10+ years auto damage appraisal experience in Property & Casualty insurance.
• Strong negotiation and dispute-resolution skills.
• Ability to pass a background check and obtain required licenses.

Responsibilities

• Inspect vehicle damage in the field and via virtual appraisal methods.
• Negotiate repair costs and settlements with body shops, tow yards, and storage facilities.
• Evaluate and settle total loss claims, including ACV determinations.
• Review supplemental damage requests and perform re-inspections as needed.
• Maintain clear communication with customers throughout the claims process.
• Document claims thoroughly and prepare professional correspondence and reports.
• Assist leadership with complex claims and difficult negotiations.
• Mentor and support new team members during onboarding and training.
• Ensure compliance with company guidelines, Department of Insurance regulations, and industry standards.

Skills

Negotiation

Communication

Organization

Independent work

Tools

CCC One

Mitchell

Audatex

Job description

All Jobs > Sr. Auto Field Appraiser (Bay Area)

What You\'ll Do:

As a Senior Field Auto Appraiser, you will serve as a trusted expert in evaluating vehicle damage, negotiating repairs, and guiding customers through the claims process. This role requires extensive field experience, strong negotiation skills, and the ability to independently manage complex claims.

Key Responsibilities:

• Inspect vehicle damage in the field and through virtual appraisal methods.
• Negotiate repair costs and settlements with body shops, tow yards, storage facilities, and other involved parties.
• Evaluate and settle total loss claims, including Actual Cash Value (ACV) determinations.
• Review supplemental damage requests and perform re-inspections as necessary.
• Maintain clear communication with customers throughout the claims process.
• Document claims thoroughly and prepare professional correspondence and reports.
• Assist Material Damage leadership with complex claims and difficult negotiations.
• Mentor and support new team members during onboarding and training.
• Ensure compliance with company guidelines, Department of Insurance regulations, and industry standards.

Required Qualifications:

• 10+ years of auto damage appraisal and vehicle estimating experience within the Property & Casualty insurance industry.
• Extensive experience handling:
• Strong working knowledge of estimating platforms such as CCC One, Mitchell, Audatex, or similar software.
• Proven negotiation experience with repair facilities, tow providers, and storage vendors.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Ability to work independently with minimal supervision.
• Ability to successfully pass a background check.
• Ability to obtain and maintain an Independent Adjuster License when required.
• Preferred Qualifications
• Previous experience mentoring, coaching, or training team members.
• Multi-state claims handling experience.

Working Conditions:

• Field-based position requiring travel throughout assigned territory.
• Hybrid and virtual appraisal capabilities available when appropriate.
• Occasional overtime may be required based on business needs.
• Frequent use of computers, estimating software, and mobile technology.
• Ability to stand, walk, bend, reach, and lift light objects.
• Regular vehicle travel within assigned counties.