Field Auto Appraiser - Queens, NY

Allstate Private Limited; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Allstate is seeking a Field Auto Appraiser to join our claims team in the United States. You will write estimates, guide customers through repair or total loss steps, and conduct on-site or virtual inspections to determine damage and coverage.

Travel is required; you will collaborate with body shops and service providers, using CCC or Mitchell. 3–5 years of estimating experience and a High School Diploma or GED are required, along with strong communication and organizational skills to deliver

Qualifications

• 3–5 years experience in auto collision estimating (CCC or Mitchell).
• High School Diploma or GED required.
• Strong written and verbal communication with customers.

Responsibilities

• Serve as a field claims expert, guiding customers through the repair or total loss process.
• Investigate claims with detailed damage reviews and policy interpretation.
• Communicate via phone, email, or video to keep customers informed and supported.
• Negotiate settlements with customers, vendors, carriers and claimants.

Skills

Customer service

Communication

Time management

Attention to detail

Written communication

Verbal communication

Travel readiness

Education

High School Diploma or GED

Tools

CCC

Mitchell

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.

You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands‑on role that keeps you engaged and on your toes.

If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Preferred Qualifications

• You have 3-5 years' experience in auto collision estimating using CCC or Mitchell
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

A day in the life of the Field Auto Damage Appraiser, and what it takes to do the job!

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner on each claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.