Sr Audio Visual Engineer, Executive Support

MMD Services, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free catered meals

Executive exposure

Career progression in global firm

Job summary

MMD Services, Inc. is seeking an AV Support Engineer to operate onsite in Midtown Manhattan. You will keep meeting spaces camera-ready and ensure global calls run without interruption.

The role focuses on Zoom Rooms administration, Q-SYS and AV systems troubleshooting, and hands-on support for high-visibility meetings and events. Background in Windows, networking, and executive-facing support is essential. This is a fast-paced, onsite role with growth opportunities within a global financial

Qualifications

• Hands-on Zoom Rooms support with admin console access.
• Recent hands-on Q-SYS support and troubleshooting experience.
• Hands-on Logitech experience including firmware updates.
• Track record of troubleshooting live AV in demanding environments.
• Solid AV signal flow, networking basics, and ability to work with executives.

Responsibilities

• Administer Zoom Rooms through the Zoom admin console and configure rooms.
• Troubleshoot Zoom Rooms endpoints live during meetings and webinars.
• Support Q-SYS Core, device addressing, and network connectivity.
• Own Logitech conferencing hardware, firmware updates, and troubleshooting.
• Lead incident response for AV issues and coordinate with teams to resolution.
• Provide end-user technology support (Windows, Office) as needed.

Skills

Zoom Rooms support

Q-SYS troubleshooting

Logitech hardware

AV troubleshooting

Executive-facing communication

Networking basics

Education

Bachelor's degree

Tools

Zoom admin console

Q-SYS Core

Logitech devices

Windows 10/11

DNS/DHCP/VLAN basics

Job description

AV Support Engineer - (Onsite in Midtown Manhattan)

MMD Services is partnering with a global multi-billion dollar investment firm built around world-class talent and cutting-edge technology. For over 30 years their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, and Hong Kong and over 2,000 employees, they are adding an AV Support Engineer to their New York team.

This is a hands-on support and troubleshooting role. The environment is already designed, installed, and configured, so there is no programming or system design work here. You keep the rooms running, resolve issues while meetings are in progress, and act as the escalation point when the first-line team cannot solve something. Meeting spaces stay camera-ready and global calls run without interruption.

Given the fast-paced trading environment and the sensitive nature of financial services, this is an onsite role in New York City.

Zoom and collaboration (primary focus)

• Administer Zoom Rooms through the Zoom admin console, including room configuration, device management, settings, and firmware
• Troubleshoot Zoom Rooms endpoints live, covering audio routing, device selection, cameras, displays, and connectivity
• Support Zoom webinars and large-format meetings from setup through wrap
• Provide direct Zoom support to executives and trading floor staff

Q-SYS and AV systems

• Support and troubleshoot Q-SYS Core and connected devices at Tier 0 through Tier 2
• Locate and verify Q-SYS device addressing, confirm devices are communicating on the network, and confirm the Core is connected to Zoom correctly
• Troubleshoot audio and video signal flow across DSPs, microphones, cameras, codecs, touch panels, displays, and switching
• Own Logitech conferencing hardware, including deployment, firmware and OS updates, and hardware troubleshooting
• Provide hands-on support for high-visibility global meetings, events, and executive sessions
• Triage and resolve time-sensitive issues independently and under pressure
• Lead incident response for AV and conferencing issues and coordinate with internal teams and vendors through to resolution
• Support AV installs, room builds, refreshes, and moves as projects come up

Broader technology support (roughly 20% of the role)

• Step in on end-user technology as business needs shift, including workstation setup, imaging, monitors, peripherals, and hardware swaps
• Troubleshoot Windows 10 and 11, Microsoft Office, and general desktop issues
• Partner with distributed teams on asset management and large-scale moves

What you bring

• Current hands-on Zoom Rooms support experience with Zoom admin console access, beyond room-level use
• Recent hands-on Q-SYS support and troubleshooting experience covering the Core, device connectivity, and Zoom integration. Design and programming experience is welcome, though it is not what this role does day to day
• Hands-on Logitech experience including Sync, firmware, and hardware troubleshooting
• A track record of troubleshooting live AV independently in a demanding environment where Zoom is the primary collaboration platform
• Solid AV signal flow and AV-over-IP fundamentals, plus networking basics including TCP/IP, VLANs, DHCP, and DNS
• Composure in front of senior executives, with strong responsiveness, discretion, and follow-through
• Willingness to move into broader end-user support when the business needs it

Nice to have

• Sedna or a similar room scheduling and AV coordination platform
• Microsoft Intune, Azure AD (Entra ID), and endpoint management exposure
• Bachelor's degree and 5 or more years of relevant technical support experience

What the firm offers

• High visibility on a small technology team with direct executive exposure
• Career progression inside a global organization
• Free catered breakfast, lunch, and snacks
• A recognizable name on your resume

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.