Senior Desktop Support Technician

MMD Services, Inc.; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Free catered meals

Career growth

High visibility

Job summary

MMD Services, Inc. in Miami seeks a Senior Desktop Support Engineer to deliver end-user hardware, software, and connectivity support in a fast-paced financial services environment.

You will own conference room AV, troubleshoot Zoom and WebEx, lead room builds, and provide white-glove support for senior leaders while coordinating with global IT teams. The role requires a proactive, detail-oriented technologist who can operate independently yet collaborate across offices, with opportunities for

Qualifications

• Bachelor’s degree (BS/BA) and/or 5+ years of relevant technical support experience preferred.
• Proven experience delivering white-glove support to senior leadership and VIP users.
• Strong expertise troubleshooting desktop hardware, peripherals, and printers.
• Extensive experience with Microsoft Intune across Windows, macOS, and mobile environments.
• Deep understanding of mobility and remote access technologies (VPN, MFA, MDM).
• Advanced troubleshooting skills with Office applications (Outlook, Excel, Word, PowerPoint).
• Strong knowledge of Azure AD, DNS, DHCP, Exchange, and TCP/IP networking.
• Experience supporting VDI and/or Citrix environments.
• Comfort with collaboration tools, video conferencing systems, AV technology, and conference room equipment.
• Demonstrated professionalism with exceptional customer service skills.

Responsibilities

• Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces
• Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels
• Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes
• Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls
• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management
• Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Skills

White-glove support

VIP users

Technical troubleshooting

Desktop hardware

Printer support

Microsoft Intune

MDM

VPN

Office 365

Azure AD

DNS

DHCP

Exchange

VDI

Citrix

Video conferencing

AV technology

Customer service

Education

Bachelor’s degree (BS/BA) or equivalent

Tools

Microsoft Intune

VDI

Citrix

Zoom

WebEx

Logitech

Job description

Our close client is a global finanical services company built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.

With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time End User Support Engineer.

This Senior Desktop Support Technician provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.

Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown Miami.

Key Responsibilities:

• Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces
• Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels
• Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes
• Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls
• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management
• Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Required Skills & Experience:

• Bachelor’s degree (BS/BA) and/ or 5+ years of relevant technical support experience preferred
• Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset
• Strong expertise troubleshooting desktop hardware, peripherals, and printers
• Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments
• Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
• Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
• Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
• Experience supporting VDI and/or Citrix environments
• Strong troubleshooting capabilities with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment
• Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through

Free catered breakfast, lunch, & snacks

Career progression & high visibility

Company name recognition

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.