Assistant Manager ($32.84 - $39.33)

Irvine Company; Santa Clara (CA); On-site; USD 45,000 - 54,000; Full time

Job summary

Irvine Company Apartment Communities seeks an Assistant Manager to oversee day-to-day operations at the Monticello community, ensuring resident satisfaction and timely escalations are resolved. You will guide the Resident Services team and uphold service standards across 825 units.

Ideal candidates bring 2–5 years of experience, proficiency with Google Suite, and familiarity with CRM/ERP tools like Salesforce, RealPage, or Coupa.

Qualifications

• Two to five years of relevant work experience
• Proficiency with Google Suite and common business software
• Experience with CRM/ERP systems such as Salesforce, RealPage, or Coupa
• Strong written and verbal communication skills

Responsibilities

• Oversee day-to-day operations of the operating unit and handle resident escalations promptly
• Maintain community common areas, grounds, and vacant units to company standards and identify hazards
• Oversee administrative resident services tasks and retention activities and document them
• Provide hands-on training and mentorship to resident services staff
• Ensure audit compliance with SOPs and execute administrative accounting processes
• Drive efficiency by adopting and maximizing use of technologies

Skills

Google suite proficiency

CRM/ERP experience

Strong written and verbal comms

Education

High school diploma / GED

Tools

Salesforce

RealPage

Coupa

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team.

• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards
• Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Provides hands-on training and mentorship to resident services associates to drive team engagement and performance.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education:

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Community Details:

Communities of Responsibility: Monticello
Unit Count: 825

Compensation:

Base Pay Range:$32.84 -$39.33

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.