Sr Application Reliability Analyst

Information Technology; Downers Grove (IL); Remote; USD 84,000 - 152,000; Full time

Benefits offered by this job

Work from home

Job summary

HCSC is seeking a Senior Reliability Analyst to support the ARES team with data-driven reliability improvements and operational efficiency enhancements. The role focuses on applying best practices to ensure uptime for production applications and will involve independent project work and cross-team collaboration.

The position is a work-from-home role with no sponsorship, and compensation ranges from $84,400 to $152,300 depending on skills, experience, and location.

Qualifications

• Bachelor's degree or tech certification with IT experience.
• Experience with cloud computing and data center platforms.
• Familiarity with agile/scrum development and system architectures.
• Ability to analyze data and simplify complex concepts.
• Strong communication and problem-solving skills.

Responsibilities

• Analyze data to support reliability and uptime objectives.
• Support operational efficiency and process solutions for ARES.
• Collaborate with management and technical staff to resolve issues.
• Represent the ARES team in meetings as needed.

Skills

Cloud computing

SaaS / IaaS / PaaS

Mobile and web technologies

Data analysis

End user platforms

Application operations

Agile / Scrum

System architectures

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science or Information Technology

Tech Certification

9 years IT experience

Tools

Cloud platforms (AWS / Azure)

Jira / Scrum tools

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for analysis related to optimizing reliability / stability objectives for our HCSC Technology Application Reliability Engineering and Support (ARES) team. In addition to operational excellence related to traditional IT Application Maintenance Support (AMS), our operation is instrumental in ensuring optimized uptime for all production applications in our commitment to providing a dependable and stable system for our business users, for our members, and for our various stakeholders. The role of the Senior Reliability Analyst is focused on ensuring Reliability Engineering is supported with data and best practice methodologies to ensure reliability challenges and potential gaps are systematically addressed as a natural course of how we deliver and support systems and applications. The Senior Reliability Analyst will work independently on assigned projects, supporting operational efficiency and process solutions, and will collaborate with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency. The Senior Reliability Analyst may also represent the ARES team in meetings with management and other business units.

Required Job Qualifications:

• Bachelor’s degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
• Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
• Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
• Detail-oriented.
• Data analysis.
• Ability to simplify & standardize complex concepts / processes.

• Oral and written communication skills.
• Proactively addresses problems and escalates appropriately.
• Problem solving / analytical thinking

Preferred Job Qualifications:

• * Bachelor’s Degree in Computer Science or Information Technology.
• * Continuous improvement.
• * Testing methodologies.
• * Proactively addresses problems and escalates appropriately.
• * Problem solving / analytical thinking.

NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Compensation: $84,400.00 - $152,300.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.