Sr Application Reliability Analyst

Health Care Service Corp.; Downers Grove (IL); Remote; USD 84,000 - 152,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a Senior Reliability Analyst to optimize reliability and uptime for our ARES team. You will analyze data, collaborate with management and technical staff, and implement cost-effective resolutions to improve operational efficiency across production applications.

The role emphasizes independence, process improvement, and effective communication to address reliability challenges.

Qualifications

• Bachelor’s degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
• Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
• Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
• Detail-oriented. Data analysis. Ability to simplify & standardize complex concepts / processes. Oral and written communication skills. Proactively addresses problems and escalates appropriately. Problem solving / analytical thinking

Skills

Data analysis

Oral and written communication

Problem solving

Cloud computing

Agile / Scrum

Education

Bachelor's degree in Computer Science or Information Technology

Tech Certification in Computer Science

Tools

Agile development tools

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for analysis related to optimizing reliability/stability objectives for our HCSC Technology Application Reliability Engineering and Support (ARES) team. In addition to operational excellence related to traditional IT Application Maintenance Support (AMS), our operation is instrumental in ensuring optimized uptime for all production applications in our commitment to providing a dependable and stable system for our business users, for our members, and for our various stakeholders. The role of the Senior Reliability Analyst is focused on ensuring Reliability Engineering is supported with data and best practice methodologies to ensure reliability challenges and potential gaps are systematically addressed as a natural course of how we deliver and support systems and applications. The Senior Reliability Analyst will work independently on assigned projects, supporting operational efficiency and process solutions, and will collaborate with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency. The Senior Reliability Analyst may also represent the ARES team in meetings with management and other business units.

Required Job Qualifications

• Bachelor’s degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
• Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
• Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
• Detail-oriented. Data analysis. Ability to simplify & standardize complex concepts / processes. Oral and written communication skills. Proactively addresses problems and escalates appropriately. Problem solving / analytical thinking

Preferred Job Qualifications

• Bachelor’s Degree in Computer Science or Information Technology.
• Continuous improvement.
• Testing methodologies.
• Proactively addresses problems and escalates appropriately.
• Problem solving / analytical thinking.

Note

NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $84,400.00 - $152,300.00 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.