Sr. Application Developer - ServiceNow

American Water Works Association; Laurel (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

American Water Works Association is seeking a Sr. Application Developer – ServiceNow to design, develop, configure, and maintain ServiceNow solutions across ITSM, ITOM, CSM, WSD, and more. You will implement integrations, automate workflows, and ensure high-quality deliverables.

The role requires strong JavaScript skills, CAD certification, and experience with REST/SOAP integrations, SDLC and Agile practices. This is a contract position with at-will terms based in Laurel, MD.

Qualifications

• Bachelor’s degree; 6+ years’ ServiceNow development and administration.
• ServiceNow platform development, configuration, JavaScript, and APIs.
• Web service integrations (SOAP/REST) and CAD certification.
• Alternative: High School diploma with 10+ years’ ServiceNow experience and CAD.

Responsibilities

• Develops and maintains ServiceNow applications and modules
• Migrates Legacy IT service applications and workflows to the ServiceNow platform
• Develops and customizes Service Portal interfaces
• Provides operational support for existing ServiceNow and integrated applications
• Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements
• Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget
• Prepares detailed software specifications and test plans for ServiceNow solutions
• Performs quality assurance reviews of ServiceNow configurations and code

Skills

ServiceNow development

JavaScript

ServiceNow APIs

Web service integrations

CAD certification

Education

Bachelor’s degree

High School diploma with 10+ years experience

Job description

This is a non-merit, employment-at-will contract position.

The Sr. Application Developer – ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the ServiceNow platform to support the organization’s day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.

Essential Functions

• Develops and maintains ServiceNow applications and modules
• Migrates Legacy IT service applications and workflows to the ServiceNow platform
• Develops and customizes Service Portal interfaces
• Provides operational support for existing ServiceNow and integrated applications
• Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements
• Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget
• Develops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency
• Prepares detailed software specifications and test plans for ServiceNow solutions
• Performs quality assurance reviews of ServiceNow configurations and code
• Provides program and system level time/cost estimates for ServiceNow projects
• Evaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environment
• Provides technical documentation updated to the latest enhancement or release of ServiceNow solutions
• Assists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosystem

Qualifications

• Bachelor’s degree
• 6+ years’ experience in ServiceNow development and administration using:
  • ServiceNow platform development and configuration
  • JavaScript and ServiceNow APIs
  • Web Service integrations (SOAP or REST frameworks)
  • ServiceNow Certified Application Developer (CAD)

OR

• High School diploma or equivalent
• 10+ years’ experience in ServiceNow development and administration using:
  • ServiceNow platform development and configuration
  • JavaScript and ServiceNow APIs
  • Web Service integrations (SOAP or REST frameworks)
  • ServiceNow Certified Application Developer (CAD)