Senior ServiceNow Developer

Virtusa; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Virtusa is seeking a Senior ServiceNow Developer to lead design, development, and integration efforts across ITSM, ITAM, ITOM, and related modules in a large enterprise. You will drive scalable solutions, oversee CMDB/CSDM governance, and mentor junior engineers.

Applicants should bring 10+ years of ServiceNow experience, expert scripting skills, and strong collaboration abilities. Enterprise-scale projects, REST/SOAP integrations, and certification emphasis are key aspects of this role.

Qualifications

• 10–12 years of progressive experience in ServiceNow development.
• Strong knowledge of ITSM, ITAM, ITOM, SPM, HRSD, SECOPS, and Vulnerability Management modules.
• Proficient with CMDB and CSDM concepts and governance.
• Expert-level scripting in JavaScript, Glide APIs, and platform scripting tools.
• Extensive experience with REST/SOAP integrations and third‑party connectors.
• Excellent communication and collaboration skills for cross‑functional teams.
• ServiceNow certifications such as Certified System Administrator or Certified Application Developer preferred.

Responsibilities

• Design, develop, and implement customized ServiceNow solutions across modules to meet business needs.
• Lead complex integrations using REST, SOAP, and ServiceNow APIs to ensure data flow with external systems.
• Sustain and enhance CMDB and CSDM for data quality and visibility.
• Write advanced scripts including Business Rules, Client Scripts, Script Includes, and UI Policies.
• Collaborate with architects, analysts, and stakeholders to translate business needs into technical solutions.
• Perform code reviews, troubleshoot issues, and promote best practices.
• Mentor junior developers and share knowledge within the team.
• Stay updated with ServiceNow releases and apply new features to implementations.

Skills

ServiceNow development

ITSM

ITAM

ITOM

CSDM

JavaScript/Glide

REST/SOAP integrations

Tools

Glide APIs

ServiceNow scripting

Job description

Senior ServiceNow Developer

Seeking a highly skilled Senior ServiceNow Developer with extensive experience across multiple ServiceNow modules including ITSM, ITAM, ITOM, SPM, HRSD, SECOPS, and Vulnerability Management. The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise environments.

Key Responsibilities

• Design, develop, and implement customized solutions on the ServiceNow platform across various modules to meet business requirements.
• Lead complex integrations using REST, SOAP, and other ServiceNow APIs to ensure seamless data flow between ServiceNow and external systems.
• Sustain and enhance the CMDB and Common Service Data Model (CSDM) to improve data quality, compliance, and visibility.
• Write advanced scripts including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer automations.
• Collaborate with cross‑functional teams, including architects, analysts, and stakeholders, to translate business needs into technical solutions.
• Perform code reviews, troubleshoot issues, and implement best practices to maintain high development standards.
• Mentor junior developers and foster knowledge sharing within the team.
• Stay updated with new ServiceNow releases, features, and best practices; apply these to existing and future implementations.

Required Qualifications

• 10–12 years of progressive experience in ServiceNow development with hands‑on expertise.
• Strong knowledge and experience in ITSM, ITAM, ITOM, SPM, HRSD, SECOPS, and Vulnerability Management modules.
• Proficient with CMDB, CSDM concepts, configuration, and governance.
• Expert‑level scripting skills in JavaScript, Glide APIs, and ServiceNow platform scripting tools.
• Extensive integration experience using REST/SOAP web services and third‑party connectors.
• Strong problem‑solving skills and ability to troubleshoot complex technical issues.
• Excellent communication and collaboration skills with the ability to work effectively in team environments.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or module‑specific CIS preferred.