Sr. Analyst, Systems Support - Omaha, NE

First National Bank of Omaha; Omaha (NE); Hybrid; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

401k With Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

First National Bank of Omaha is seeking a Senior Operations Analyst to serve as a subject matter expert, lead mid-to-large projects, and develop system requirements and testing plans. You will review junior staff work, manage system roadmaps with business partners, and drive process improvements that enhance customer and employee experiences.

The role emphasizes stakeholder collaboration, testing, training, and data analytics, with a hybrid work arrangement balancing in-person collaboration

Qualifications

• Bachelor’s degree in business-related field or equivalent work experience.
• 7+ years of experience leading processes or systems.
• Written and verbal communication, including technical writing skills.
• Strong problem solving ability with strong analytical skills.
• General knowledge of Microsoft Office products.
• Ability to multi‑task while adhering to multiple timetables of completion.

Responsibilities

• Maintain systems: Ensure the performance, reliability, and maintenance of card-related applications.
• Resolve issues: Provide advanced escalation support and research data points to solve complex problems.
• Drive improvements: Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage the application roadmap, and handle upgrades.
• Gather requirements: Lead stakeholder sessions to define complete, concise, and comprehensive project requirements.
• Test changes: Perform system testing and coordinate user acceptance testing (UAT) for process updates.
• Optimize processes: Identify opportunities to automate, document, and improve workflows using supporting data metrics.
• Educate users: Develop training materials, update documentation, and lead training sessions as a system subject matter expert.
• Mentor staff: Identify competency gaps to recommend learning opportunities and actively coach Operations Analysts.

Skills

Leadership experience

Analytical skills

Communication skills

MS Office

Multi-tasking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job: As a Senior Operations Analyst, you will be responsible for being a subject matter expert with the ability to provide expert production support for end users for assigned systems. Lead mid to large projects of some complexity. Develop test plans for the systems and lead testing. Review work of junior team members and be responsible for development of team knowledge. Manage the system roadmaps with business partners. Develop requirements for enhancements or changes to processes. Evaluate current processes and recommend changes to improve our customer and employee experience. Coordinate with business partners (internally and externally) for releases, requests for enhancements, and on projects. Create and enforce standards within the system

System Support

• Maintain systems: Ensure the performance, reliability, and maintenance of card-related applications.
• Resolve issues: Provide advanced escalation support and research data points to solve complex problems.
• Drive improvements: Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage the application roadmap, and handle upgrades.

Business Analysis

• Gather requirements: Lead stakeholder sessions to define complete, concise, and comprehensive project requirements.
• Test changes: Perform system testing and coordinate user acceptance testing (UAT) for process updates.
• Optimize processes: Identify opportunities to automate, document, and improve workflows using supporting data metrics.

Reporting & Data Analytics

• Manage data requests: Coordinate, track, and fulfill data needs for internal partners and Operations.
• Analyze trends: Evaluate new reporting needs and recommend new data structures or system reports.

Training & Development

• Educate users: Develop training materials, update documentation, and lead training sessions as a system subject matter expert.
• Mentor staff: Identify competency gaps to recommend learning opportunities and actively coach Operations Analysts.

The Ideal Candidate for This Role: Knowledge, Skills and Abilities Ability to design new system solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity. Ability to implement, configure and test feasible solutions. Demonstrate a consultative approach with the ability to analyze stakeholder’s needs. Excellent communication. Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.

Job Requirements

• Bachelor’s degree in business-related field or equivalent work experience.
• 7+ years of experience leading processes or systems.
• Written and verbal communication, including technical writing skills.
• Strong problem solving ability with strong analytical skills.
• General knowledge of Microsoft Office products.
• Ability to multi‑task while adhering to multiple timetables of completion.

Compensation: Compensation range (base pay): $81,662.00-$134,741.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face‑to‑face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical
• Dental
• Vision Insurance
• 401k
• With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261830

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you’re just beginning your career or taking it to the next level, you’ll find your fit here.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]