Sr. Specialist, Credit Card Operations

First National Bank of Omaha; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) is seeking a detail-oriented professional to process research requests, account adjustments, and payments for credit card and unsecured loan accounts in compliance with regulations. You will resolve issues, review credit balances, and post transactions accurately while supporting continuous process improvements.

The role operates on-site at FNBO Tower in Omaha with a 12:00–8:30pm CST schedule, collaborating with cross-functional teams to enhance efficiency,

Qualifications

• High school diploma or equivalent
• Knowledge of basic accounting concepts
• Demonstrated customer service and interpersonal skills
• Ability to multi-task assigned projects while adhering to multiple timetables of completion
• Proficient with Microsoft Office suite of products
• Intermediate Microsoft Excel Skills

Responsibilities

• Daily Report Settlement and Reconciliation; research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts
• Calculate and process monetary account adjustments
• Provide a positive customer experience while responding to written and verbal customer inquiries
• Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy
• Provide/participate in on-the-job orientation, training, and cross training of new and existing team members

Skills

Basic accounting concepts

Customer service

Microsoft Office

Multi-tasking

Interpersonal skills

Education

High school diploma

Tools

TBS

eGain

First Work

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations. Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts. Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses.

Schedule: 12:00 to 8:30pm CST Monday through Friday

Location: FNBO Tower - 1601 Dodge Street

About This Role

• Daily Report Settlement and Reconciliation Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
• Calculate and process monetary account adjustments.
• Provide a positive customer experience while responding to written and verbal customer inquiries.
• Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
• Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.

The Ideal Candidate for This Role

Required:

• High school diploma or equivalent experience
• Knowledge of basic accounting concepts
• Demonstrated customer service and interpersonal skills
• Ability to multi-task assigned projects while adhering to multiple timetables of completion
• Proficient with Microsoft Office suite of products
• Intermediate Microsoft Excel Skills

Desired:

• Data entry and 10-key experience
• Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.)
• Knowledge of diverse banking products and processes

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $41,116.00-$65,787.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical
• Dental
• Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Job number: R-20261355

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here.

Accessibility and Contact

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Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]