Sr Analst - Config Mgmt

United Airlines; Houston (TX); On-site; USD 76,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flight privileges

401(k) and other benefits

Paid holidays and paid time off

Job summary

United Airlines is seeking a Senior Analyst – Configuration Management to implement and maintain procedures ensuring the accuracy of aircraft configuration data per FAA, GMM, and policy guidance. You will oversee mainframe forecasts, maintain records, and support airline operations with on‑call availability.

Responsibilities include resolving discrepancies, communicating technical data, and driving process improvements across maintenance groups.

Qualifications

• High school diploma or equivalent.
• UA Trainer Certified.
• SIDA badge.
• RCA (Root Cause Analysis).
• 3+ years of aviation experience.
• Subject Matter Expert in respective area.
• Completed overview training for all groups within the department.
• Ability to lead, direct & organize group projects.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Implement and maintain procedures to ensure accuracy and integrity of aircraft configuration data.
• Audit and maintain mainframe forecasts and tracking systems.
• Ensure all transactions result in compliant maintenance records and status reports.
• Respond to inquiries and resolve discrepancies within group scope.
• Communicate technical information from manuals to manage control programs.
• Identify opportunities for process improvements and drive change management.
• Manage daily assignments and project work to ensure reliability of maintenance processes.
• Remain travel-ready for up to 15% business travel and international assignments.
• Train colleagues on established processes (DOP/SOP).
• Maintain training records and report progress to management.
• Present Configuration Management training to new hires and other groups.

Skills

Aviation experience

RCA (Root Cause Analysis)

Subject Matter Expert

UA Trainer Certified

SIDA badge

Group project leadership

Education

High school diploma

Bachelor's degree

Tools

M&E systems

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip‑top shape.

Job Overview and Responsibilities

The Senior Analyst – Configuration Management is responsible for implementing and maintaining procedures and controls that ensure the accuracy and integrity of aircraft configuration data in compliance with FAA, GMM, and departmental policies. This role oversees the establishment, auditing, and ongoing accuracy of mainframe forecasts and tracking systems for assigned fleets or functional areas. The analyst ensures that all transactions—both individual and team‑driven—result in complete, compliant maintenance records and status reports that meet regulatory and internal retention requirements.

• Demonstrate an in-depth knowledge of all aspects and competencies within respective group to proficiently respond to and resolve analyst inquiries, as well as aiding in the identification and corrective action of discrepancies
• Comprehend and communicate information from manuals and technical documents to establish and manage control programs, ensuring continued airframe/engine compliance status
• Continuously identify and highlight opportunities for process improvement and commitment to follow through with implementation and change management
• Demonstrate the ability to manage daily assignments and additional projects as needed to ensure the integrity and reliability of aircraft maintenance processes
• Maintain 24/7 availability to support airline operations and on‑call team members, demonstrating flexibility to work variable shifts including nights, weekends, and holidays
• Ensure reliable operational coverage by remaining travel‑ready for up to 15% business travel, including international assignments, and maintaining a valid passport
• Possess the necessary skill set to effectively train colleagues on established processes in accordance with departmental procedures (DOP/SOP)
• Maintain employee training records and communicate professional progress & concerns with group/department management team
• Demonstrate a deep insight into the department’s group roles and their relevance to designated group’s operations
• Serve as a liaison to facilitate the resolution of issues and the endorsement of processes, especially those that pertain directly to the team’s responsibilities
• Effectively distribute workload assignments to ensure a balance of tasks and support
• Recognize the unique capabilities of individual team members to optimize workload allocation, promoting group efficiencies while maintaining personal responsibilities and deliverables
• Capable of presenting Configuration Management General Familiarization training for new hires and individuals from other groups and addressing any inquiries pertaining to the training

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• UA Trainer Certified
• SIDA badge
• RCA (Root Cause Analysis)
• 3+ years of aviation experience
• Subject Matter Expert in respective area
• Completed overview training for all groups within the department
• Ability to lead, direct & organize group projects
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• 5 years of aviation experience using M&E systems
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and leverages them for research, analysis content creation and problem solving. Applies critical thinking to validate AI generated outputs while adhering to company policies related to responsible AI use, data privacy and security

The base pay range for this role is $75,715.00 to $98,594.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]