Senior Technical Business Analyst - Information Technology

United Airlines; Chicago (IL); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines is seeking a skilled IT business analyst to join its Digital Technology team. You will consult with internal and external customers, translate business requirements into technical designs, and shape solutions across multiple projects.

Ideal candidates have a Bachelor's degree, 4+ years of experience in IT or business roles, and strong communication, teamwork, and problem-solving skills. A track record of delivering on commitments and maintaining reliability is essential.

Qualifications

• Bachelor's degree in Computer Science, Business or relevant field.
• 4+ years IT and/or business experience or equivalent.
• Strong communication skills, written and verbal.
• Integrity and trust; honest, transparent, reliable.
• Teamwork and collaboration across teams.
• Technical expertise and keeping up-to-date on developments.
• Must be legally authorized to work in the United States without sponsorship.
• Interview required to meet qualification.
• Reliability and punctual attendance.

Responsibilities

• Consult internal and external customers.
• Analyze customer processes and requirements.
• Prepare project documentation per UAL IDF standards.
• Assist in business process redesign as needed.
• Maintain communication with customer and team members.

Skills

Communication Skills

Integrity and Trust

Teamwork

Technical Expertise

Legal work authorization (US)

Education

Bachelor's degree in Computer Science, Business or relevant field

Master's degree (preferred)

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

• Responsible for consultation to the internal and/or external customer
• Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies
• Analyze customer processes and requirements
• Prepare specified project documentation according to UAL IDF standards
• Assist in business process redesign as needed
• Maintain communication with customer and team members and promote a team environment
• Works/Consults across multiple complex projects that require subject matter expertise
• Is accountable for projects or programs with low to moderate risk and resource requirements
• Functions as a project leader by providing direction, tools and process support to less senior employees
• Facilitate meetings with Technology and Business Leaders to develop needs and requirements
• Consults with business managers
• Plan and Design solutions after requirements are gathered
• Develops best practice solutions
• Develops improvement and enhancement to current solutions
• Develops compliance and adherence to principles
• Translates business requirements to technical requirements

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Business or relevant field
• 4+ or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.
• Will do what it takes to get things done
• Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
• Patience - Involves listening and checking before acting
• Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]