Senior Analyst - Technical Records

United Airlines; Houston (TX); On-site; USD 76,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k) plan

Flight privileges

Job summary

United Airlines is seeking a Senior Analyst – Technical Records to implement procedures, maintain mainframe records, and ensure compliance with FAA and GMM standards. You’ll drive accurate tracking, audits, and status reporting for aircraft maintenance programs.

In this role you will research life-limited parts, train teammates on procedures, manage daily tasks and projects, and support cross‑functional teams.

Qualifications

• High school diploma or equivalent required.
• UA Trainer Certified.
• SIDA badge eligible (required).
• 3+ years aviation experience.
• Subject Matter Expert in respective area.
• CFR 121/145 awareness.
• Overview training completed for all groups within the department.
• Ability to lead individual and group projects.
• Legally authorized to work in the United States without sponsorship.
• Successful interview required; reliable attendance is essential.

Responsibilities

• Respond to analyst inquiries and resolve discrepancies.
• Communicate technical information to establish and manage control programs.
• Identify opportunities for process improvement and drive change management.
• Manage daily assignments and projects to ensure maintenance process integrity.
• Research life-limited parts records, including Back to Birth documentation and traceability.
• Train others on established processes and department procedures.
• Maintain training records and report progress to management.
• Understand the department’s roles and relevance to operations.
• Facilitate issue resolution and endorse processes for the team.
• Present Technical Records training for new hires and others as needed.
• Attend planning/training meetings; up to 15% travel; passport required for international travel.

Skills

Aviation experience

Team training

Process improvement

Regulatory compliance

Mainframe knowledge

Communication

Research skills

Cross-functional collaboration

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

M&E systems

RCA (Root Cause Analysis)

Generative AI awareness

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip‑top shape.

Job Overview and Responsibilities

Senior Analyst – Technical Records is responsible for implementation of procedures and controls established within department or responsible functional group (or fleet type), in accordance with FAA, GMM and department DOP regulations, policies and procedures. Responsible for the overall mainframe forecast establishment, updates, audits and accuracy. Ensure that individual transactions of self and peers result in a complete and accurate mainframe tracking system, maintenance compliance records and status reports that are maintained in accordance with the FAA, corporate and department retention policies.

• Demonstrate an in-depth knowledge of all aspects and competencies within respective groups to proficiently respond to and resolve analyst inquiries, as well as aiding in the identification and corrective action of discrepancies.
• Comprehend and communicate information from manuals and technical documents to establish and manage control programs, ensuring continued airframe/engine compliance status.
• Continuously identify and highlight opportunities for process improvement and commitment to follow through with implementation and change management.
• Demonstrate the ability to manage daily assignments and additional projects as needed to ensure the integrity and reliability of aircraft maintenance processes.
• Proficient in the research of life limited parts records to include Back to Birth documentation, traceability, and utilization specific to the asset.
• Possess the necessary skill set to effectively train others on established processes in accordance with departmental procedures (DOP/SOP) including back to birth research.
• Maintain employee training records and communicate professional progress & concerns with group/department management team.
• Demonstrate a deep insight into the department’s team roles and relevance to operations.
• Serve as a liaison to facilitate the resolution of issues and the endorsement of processes, especially those that pertain directly to the team’s responsibilities.
• Capable of presenting Technical Records General Familiarization training for new hires and individuals from other groups, as well as addressing any inquiries pertaining to the training.
• Attend mandatory planning/training/allotment meetings, including quarterly business reviews which may require up to 15% travel time. Must maintain a valid passport to facilitate international travel obligations as needed.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• UA Trainer Certified
• SIDA badge eligible (required)
• 3+ years of aviation experience
• Subject Matter Expert in respective area
• CFR 121/145 awareness
• Completed Overview training for all groups within the department.
• Ability to lead individual and group projects
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree
• RCA (Root Cause Analysis)
• 5 years of aviation experience using M&E systems
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and leverages them for research, analysis content creation and problem solving. Applies critical thinking to validate AI generated outputs while adhering to company policies related to responsible AI use, data privacy and security

The base pay range for this role is $75,715.00 to $98,594.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]