Sr. Advisor (Westfield Century City)

CJ OLIVE YOUNG USA; Los Angeles (CA); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Comprehensive Health/Dental/Vision Insurance

Employee Discount Program

Job summary

A leading beauty retailer in the U.S. is seeking a passionate Senior Advisor for its expansion. In this role, you will lead the sales team, drive sales performance, and ensure outstanding customer experiences. Ideal candidates have retail experience, strong leadership skills, and a passion for beauty. Benefits include competitive pay, health insurance, and a collaborative work environment. Join us to bring South Korea's beauty experience to the American market.

Qualifications

• 2+ years of experience in retail or customer-facing roles with leadership responsibilities.
• Ability to work flexible hours including nights and weekends.
• Proven track record of sales performance and customer service excellence.

Responsibilities

• Drive sales and assist the team in executing promotions and sales strategies.
• Support operational KPIs by analyzing performance trends.
• Engage customers in product consultations and ensure customer satisfaction.

Skills

Retail experience

Leadership abilities

Customer service

Communication skills

Problem-solving

Organizational skills

Bilingual (Korean/Spanish)

Education

2+ years of retail, beauty, or customer-facing experience

Cosmetology and/or Esthetician license (preferred)

Job description

The Ultimate Source for K-Beauty is arriving in the U.S. — want in? Join the hype. Join the launch.

Employment Type: Full-time

Pay Range: $24/hour–$34/hour

Benefits: 401(k) with Company Match, Paid Time Off, Paid Sick Leave, Employee Discount Program, Comprehensive Health/Dental/Vision Insurance, and more.

The actual base salary will be based on various factors, such as a candidate’s experience, qualifications, skills, competencies, and proficiency for the role.

About Us

OLIVE YOUNG is South Korea’s No.1 Beauty and Lifestyle retailer, leading the industry since opening the nation’s first OLIVE YOUNG store in 1999. With more than 1,380 stores and a global reach across 150 countries, we continue to grow as a global lifestyle platform.

Discovery is at the heart of everything we do. We spot what’s trending, curate what matters – trends you anticipate, routines that feel like you, and finds you can't get anywhere else. Every item earns its place in our stores to keep beauty fresh and uplifting.

We believe beauty is about celebrating what makes you unique. No more chasing perfection – it’s about feeling alive in your own skin. If you are passionately curious, welcoming what’s next, you are welcome at OLIVE YOUNG.

Come be a part of our story.

About the Role

As an OLIVE YOUNG Senior Advisor, you lead by example, inspiring customers on their healthy beauty journey while building and developing your team to successfully deliver OLIVE YOUNG’s brand to the U.S. retail market for the very first time. You are a key leader on the sales floor and a trusted partner to Store Leadership — driving daily operations, managing and supporting the team, and ensuring operational excellence.

Beyond daily operations, you play a strategic role in driving sales performance by leveraging insights and analysis to plan and execute seasonal promotions and business initiatives. You are passionate about the customer experience, building meaningful connections with customers and with our Advisors and Crew. You’ll be supporting your team’s skills and growth, providing regular coaching, feedback, and support to build confidence and capability. Through effective team management and proactive leadership, you create an inclusive and high-performing environment that consistently delivers results and brings OLIVE YOUNG’s mission to life.

What You’ll Do

The following duties are considered essential functions of the role, including but not limited to the responsibilities outlined below.

• Sales Execution: Drive sales and support the team by coaching on daily selling behaviors, assisting with promotions, executing LSM (store self-promotion), and omnichannel initiatives while providing real-time feedback and leadership presence.
• Performance KPI Analysis: Support sales operational KPIs by tracking performance trends, sales and profit targets, identifying risks and opportunities while partnering with the ASM and Store Manager to drive business results.
• Operational Excellence: Support end-to-end inventory operations, including automatic replenishment reviews, order accuracy checks, tester management, resolution of misdeliveries and damaged goods, and maintaining accurate stock flow and organized stockroom standards.
• Inventory Management: Support daily inventory operations, including out-of-stock response, clearance execution, product disposal, short-dated and stagnant inventory control, and investigating inventory discrepancies.
• Customer Service Expertise: Engage customers in sales consultations, payment and packaging, exchanges and returns, omnichannel service assistance, and handling customer inquiries and escalations as needed.
• Oversee Sales Floor and Back-of-House Operations: Ensure consistent standards across merchandising, cleanliness, signage, tester hygiene, and the delivery of in-store services and events (including skin and scalp scan services).
• Manager on Duty: Serve as a keyholder and manager on duty in support of Exempt Leadership, ensuring store opening and closing procedures, POS operations, and cash handling controls are executed in accordance with company standards.
• Cash Management: Manage cash handling processes, including opening and closing cash tasks, organizing deposits, maintaining adequate change, initiating safe deposits when required, and conducting investigations into cash variances or losses, escalating findings appropriately.
• Safety & Compliance: Support store safety and facilities compliance by conducting inspections, reporting system or facility issues, following emergency response procedures, and adhering to company policies, safety standards, and loss prevention practices.
• Coaching: Support store leadership through on-the-job training, performance feedback, recognition, and skills development, while supporting required training completion and communication with leadership.

Team Leadership & Performance Management

• Supervision: Supervise and support Advisors and Crew, ensuring alignment with daily priorities and company standards.
• Employee Relations: Support with employee relations matters professionally and confidentially, by partnering with Exempt leadership to escalate concerns in a timely manner.
• Onboarding: Support onboarding and continuous development of new and existing team members.
• Champion Operations: Perform additional duties as needed to support store operations and performance.

Requirements & Qualifications

• 2+ years of retail, beauty, or customer-facing experience, including leadership or supervisory responsibilities.
• Availability to work a flexible schedule, including days, evenings, weekends, and holidays as needed.
• Strong sense of ownership with the ability to stay self-directed, results-oriented, and effective both independently and as part of a team.
• Demonstrated leadership capability with the ability to coach, motivate, and support team development.
• Proven track record of contributing to sales performance and delivering exceptional customer service.
• Excellent communication, problem-solving, and organizational skills.
• Comfortable using technology such as POS systems, scheduling tools, and tablets to support store operations and reporting.
• Preferred: License in Cosmetology and/or Esthetician.
• Preferred: Bilingual in Korean and/or Spanish.

Physical & Environmental Requirements

• Mobility: Continuous standing, walking, stooping, kneeling, and crawling.
• Lifting: Frequent lifting, pushing, and pulling items ranging from 10 to over 50 pounds (e.g., boxes, inventory, etc.).
• Dexterity: Manual dexterity for organizing shelves or handling small items.
• Environmental: Exposure to fragrance, cosmetic ingredients, and, in some cases, fast-paced and high‑volume retail environments.
• Vision: Close, distance, color, and peripheral vision, along with depth perception, are necessary.

Why You’ll Love Working Here

• Competitive compensation and opportunities for advancement into diverse leadership roles.
• Comprehensive training and ongoing development to strengthen leadership and retail management skills.
• A collaborative, inclusive work environment that celebrates passion, creativity, and growth.
• You’ll be part of making history - Become part of the team bringing South Korea’s #1 beauty retailer.

Additional Information

• Employment decisions will be made in compliance with applicable federal, state, and local fair chance hiring laws, including the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring.
• Depending on operational or business needs, this role may involve occasional transfers to other store locations, including locations outside the employee’s primary county.
• The working hours are subject to change based on business or operational needs, and the Company may request that employees work during specific time periods as required.

Join us as a Sr. Advisor and be part of OLIVE YOUNG’s rapid U.S. expansion!

As an ambassador of South Korea’s biggest beauty retail phenomenon, you’ll help bring the excitement of OLIVE YOUNG to a global stage.

Equal Employment Opportunity Statement

CJ OLIVE YOUNG USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors.