Store Manager

CJ OLIVE YOUNG USA; Irvine (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Employee Discount Program

Lifestyle Allowance

Mobile Phone Plan Reimbursement

Paid Time Off

Paid Sick Leave

Comprehensive Health/Dental/Vision

Job summary

OLIVE YOUNG USA is seeking an experienced Store Manager in Irvine, CA to lead daily operations, drive sales, and deliver exceptional customer service while upholding brand standards.

You will own the store's performance, coach a high-performing team, manage inventory, and ensure operational excellence in a fast-paced beauty retail environment.

Qualifications

• 3+ years of experience as a store manager in retail.
• Proven leadership ability with experience managing sales teams.
• Excellent judgment and decision-making in dynamic environments.
• Open availability, including evenings, weekends, and holidays.

Responsibilities

• Strategic Leadership: Drive sales performance through team leadership and promotions.
• Financial Accountability: Set targets and monitor KPIs, budgets, and expenses.
• Inventory Oversight: Manage stock, replenishment, tester handling, and stockroom operations.
• Inventory Health: Address out-of-stock items, clearance, disposal, and sell-through.
• Compliance & Training: Ensure team readiness and regulatory compliance.
• Service Excellence: Oversee in-store customer service, transactions, and escalations.
• Operational Control: Manage store opening/closing, POS setup, and cash controls.
• Administration: Handle expenses, postings, and document management.
• Facility Safety: Conduct safety inspections and respond to emergencies.
• Workforce Management: Plan schedules, payroll coordination, and hiring.
• Performance Leadership: Evaluate, coach, and manage employee lifecycle.

Skills

Leadership

Retail Management

Customer Service Excellence

Inventory Management

Analytical Thinking

Tools

POS Systems

Inventory Management Tools

Reporting Platforms

Job description

Base Salary Range: $80,000–$110,000 annually

Additional Compensation: Eligible to participate in a discretionary, performance-based incentive program. Incentive payments are not guaranteed.

Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Paid Time Off, Paid Sick Leave, Comprehensive Health/Dental/Vision Insurance, and more.

The actual base salary will be based on various factors, such as a candidate’s experience, qualifications, skills, competencies, and proficiency for the role.

About Us

OLIVE YOUNG is South Korea’s No. 1 beauty and lifestyle retailer, leading the industry since opening the nation’s first OLIVE YOUNG store in 1999. With more than 1,380 stores and a global reach across 150 countries, we continue to grow as a global lifestyle platform.

Discovery is at the heart of everything we do. We spot what’s trending and curate what matters—trends you anticipate, routines that feel like you, and finds you can’t get anywhere else. Every item earns its place in our stores to keep beauty fresh and uplifting.

We believe beauty is about celebrating what makes you unique. No more chasing perfection—it’s about feeling alive in your own skin. If you are passionately curious and welcome what’s next, you are welcome at OLIVE YOUNG.

Come be a part of our story.

About the Role

As an OLIVE YOUNG Store Manager, you are the driving force behind the store and the brand’s success—leading your team, shaping the customer experience, and delivering strong business results. You set the vision, strategy, and standards for the store, ensuring every customer interaction reflects our commitment to healthier beauty.

You own the total store business, using performance insights and business trends to drive sales, achieve key goals, and ensure operational excellence. You build and develop a high-performing team through clear expectations, coaching, and accountability while maintaining strong standards across inventory, operations, and the customer experience.

Success in this role requires strong judgment, adaptability, and a strong sense of ownership. You are comfortable navigating evolving priorities, making sound decisions when a prescribed solution may not be available, and knowing when to act independently, seek partnership, or escalation.

The ideal candidate is a strong retail leader with an understanding of the U.S. beauty market and a passion for established and emerging beauty brands. As OLIVE YOUNG expands its U.S. presence, you will translate company direction into effective store-level execution while helping shape ways of working that support our continued growth.

What You’ll Do

The following duties are considered essential functions of the role, including but not limited to the responsibilities outlined below.

• Strategic Leadership: Drive sales performance through team leadership by analyzing store performance trends, executing company sales targets through promotions, LSM (store self-promotion), and omnichannel initiatives, and translating performance data into disciplined execution on the sales floor.
• Financial Accountability: Own store sales and financial outcomes by setting clear sales and profit targets, monitoring key KPIs and budgets, analyzing sales and income statement trends, and managing expenses to optimize performance and reduce risk.
• Inventory Oversight: Oversee end-to-end store inventory operations, including automatic replenishment and order quantity reviews, tester management, resolution of purchasing issues, misdeliveries, and damaged goods, while ensuring accurate stock flow and organized stockroom operations.
• Inventory Health: Drive inventory health and product availability by managing responses to out-of-stock items, clearance execution, product disposal, and inventory sell-through.
• Compliance & Training: Ensure team readiness and compliance by being accountable for all required training so team members can deliver exceptional service, build customer loyalty, and meet all regulatory and company standards.
• Service Excellence: Oversee end-to-end in-store customer service operations, including sales consultations, transactions and returns, omnichannel service assistance, and the professional resolution of escalated customer complaints and claims.
• Operational Control: Serve as a keyholder and oversee store opening and closing operations, ensuring procedures are executed in accordance with company manuals, including POS setup, end-of-day processing, and cash-handling controls.
• Administration: Manage store administrative and compliance tasks, including expense processing, document management, required postings, and adherence to information security guidelines.
• Facility Safety: Ensure operational safety and continuity by conducting regular system and facility inspections, responding to equipment failures, and managing emergency situations in accordance with company procedures.
• Workforce Management: Own store staffing and workforce operations by managing schedules, attendance, payroll coordination, staffing plans, and headcount while recruiting, hiring, and onboarding talent aligned with brand values and business needs.
• Performance Leadership: Lead team performance and development through regular evaluations, competency assessments, coaching and feedback documentation, and management of employee lifecycle processes, including transfers, resignations, and exit interviews.
• General Oversight: Perform other duties as required to support business needs.

Team & Culture

• Cultivate the Brand Environment: Foster an environment that reflects the OLIVE YOUNG brand—energetic, fun, and built on trust, respect, and continuous improvement.
• Champion Store Culture: Promote a strong store culture by leading engagement initiatives, clearly communicating company direction at the team and unit levels, and conducting structured employee check-ins and performance interviews to maintain high morale.
• Strengthen Organizational Alignment: Partner with HQ and leadership teams to build an inclusive, high-performing, and aligned store environment.
• Drive Knowledge Leadership: Commit to continuous professional development regarding product innovations, trends, and techniques, and actively mentor the team by sharing industry expertise to fuel collective growth.
• Uphold Professional Integrity: Safeguard sensitive and confidential information with the highest level of integrity, ensuring that every interaction—whether with customers, staff, or the community—reflects OLIVE YOUNG’s core values of curiosity, inclusivity, and empowerment.

Requirements & Qualifications

• 3+ years of experience as a store manager in retail, preferably in beauty, wellness, or other customer-facing brands.
• Proven leadership ability with experience managing sales teams and driving high performance.
• Demonstrates excellent judgment and decision-making, with the ability to evaluate business needs, customer impact, team considerations, and operational risk when determining the appropriate course of action.
• Highly adaptable and effective in a dynamic environment where priorities, processes, and business needs may evolve.
• Comfortable operating with autonomy, taking appropriate initiative while recognizing when partnership or escalation is necessary.
• Strong problem-solving skills with the ability to move from issue identification to practical, well-reasoned solutions.
• Excellent communication, interpersonal, and customer service skills.
• Experience with POS systems, inventory management tools, and reporting platforms.
• Must be adaptable, organized, and capable of managing multiple priorities in a fast-paced environment.
• Passionate about skincare, cosmetics, and the latest beauty trends.
• Open availability, including evenings, weekends, and holidays.
• Ability to stand, bend, walk, and move for extended periods, climb ladders, and perform physical tasks required to support store operations. This role requires the ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds.
• Preferred: A cosmetology and/or esthetics license.
• Preferred: Bilingual in Korean and/or Spanish.

Why You’ll Love Working Here

• Competitive compensation and opportunities for advancement into diverse leadership roles.
• Comprehensive training and ongoing development to strengthen leadership and retail management skills.
• A collaborative, inclusive work environment that celebrates passion, creativity, and growth.
• You’ll be part of making history—become part of the team bringing South Korea’s No. 1 beauty retailer to the U.S.

Additional Information

• Employment decisions will be made in compliance with applicable federal, state, and local fair chance hiring laws, including the California Fair Chance Act and any applicable local ordinances.
• Depending on operational or business needs, this role may involve occasional transfers to other store locations, including locations outside the employee’s primary county.
• Working hours are subject to change based on business or operational needs, and the Company may request that employees work during specific time periods as required.
• OLIVE YOUNG USA participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. Learn more about employee rights and responsibilities under E-Verify, including the E-Verify Participation Notice and Right to Work Notice: Link

Join us as a Store Manager and be part of OLIVE YOUNG’s rapid U.S. expansion! As an ambassador of South Korea’s biggest beauty retail phenomenon, you’ll help bring the excitement of OLIVE YOUNG to a global stage.

Equal Employment Opportunity Statement

CJ OLIVE YOUNG USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors.