Sr Adm Support Asst (Fire Marshal's Office)

Mecklenburg County; North Carolina; On-site; USD 35,000 - 37,000; Full time

Job summary

Mecklenburg County, LUESA, is seeking an experienced administrative professional to provide front-end customer service and support fire and fire suppression related inquiries. This role handles administrative tasks under minimal supervision.

The position requires four years of administrative experience, a High School Diploma or equivalent, and proficiency with Microsoft Office and data entry, with strong emphasis on accuracy, organization and teamwork in a dynamic environment.

Qualifications

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted

Responsibilities

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolves administrative issues that may arise
• Prepare written correspondence such as memos, emails, presentations, forms, and other documents
• Coordinate meetings, interviews and assist with program preparation
• Prepare, develop or maintain reports, manuals, or interview documents
• Conducts moderately complex research.
• Perform confidential data entry, create, organize and maintain files
• Maintain supply levels and ordering stock
• Use computers for various operations such as database management
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• Some positions may be required to provide general guidance and direction to lower-level staff.

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Salary Range: $25.53 - $27/hourly

This is an non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Working at Mecklenburg County for LUESA, (Land Use and Environmental Service Agency) you will help to provide key services that will contribute to an exceptional quality of life for Mecklenburg County residents. LUESA’s responsibilities range from enforcing building and zoning codes to managing water and air resources for future generations.

Working with LUESA provides an opportunity to partner with some of the most creative minds and inspiring leaders. If you are interested in working for a collaborative team that is driven by success and innovation you have found the right organization. We welcome talented, high-energy, fun team members to partner with our community to enhance our quality of life through environmental stewardship and economic vitality.

More About The Role

This position requires strong customer service skills. You will be required to provide front end customer service support handling questions from customers, related to fire and fire suppression.

Position Summary

Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

Essential Functions

• Provide administrative support to internal departmental staff


• Respond to inquiries and resolves administrative issues that may arise


• Prepare written correspondence such as memos, emails, presentations, forms, and other documents


• Coordinate meetings, interviews and assist with program preparation


• Prepare, develop or maintain reports, manuals, or interview documents


• Conducts moderately complex research.


• Perform confidential data entry, create, organize and maintain files


• Maintain supply levels and ordering stock


• Use computers for various operations such as database management


• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented


• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions


• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material


• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports


• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system


• Some positions may be required to provide general guidance and direction to lower-level staff.

Experience

Minimum Qualifications

• Minimum of four years of administrative experience


• High School Diploma or equivalent


• Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina Driver's License


• May require County Driving Privileges

Preferred Qualifications

• Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

Knowledge, Skills And Abilities

• Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records


• Principles and processes for providing customer and employee services


• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service


• Coordination and organization


• Judgement and decision making


• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures


• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization


• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided


• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty


• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.


• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently


• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry


• Intermediate use in various computer applications.


• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations