Sr Adm Support Asst (Fire Marshal's Office)

Mecklenburg County Government; Charlotte, Northern (NC, KY); Hybrid; USD 34,000 - 37,000; Full time

Job summary

Mecklenburg County LUESA is seeking an experienced administrative professional to provide front-line support within the department. You will handle inquiries, prepare documents, coordinate meetings and maintain filing systems to support operations that help ensure a high quality of life for county residents.

This non-exempt, hourly position requires strong customer service, organization and communication skills, plus the ability to conduct research and manage multiple tasks.

Qualifications

• Minimum of four years of administrative experience.
• High School Diploma or equivalent.
• May require a valid North Carolina or South Carolina Driver's License.
• Bilingual Spanish and English proficiency preferred.

Responsibilities

• Provide administrative support to internal departmental staff.
• Respond to inquiries and resolves administrative issues that may arise.
• Prepare written correspondence such as memos, emails, presentations, forms, and other documents.
• Coordinate meetings, interviews and assist with program preparation.
• Prepare, develop or maintain reports, manuals, or interview documents.
• Conducts moderately complex research.
• Perform confidential data entry, create, organize and maintain files.
• Maintain supply levels and ordering stock.
• Use computers for various operations such as database management.
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented.
• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system.
• Some positions may be required to provide general guidance and direction to lower-level staff.

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Follow your calling, Find your career

Salary Range: $25.53 - $27/hourly
Thisis an non-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant’s salary history and qualifications in comparisonto the market rate and requirements for the job.

AtMecklenburg County, you’ll have the chance to build a career as unique as youare with support, inclusive culture and technology to become the best versionof you. We’re counting on YOUR unique voice and perspective to help MecklenburgCounty become even better, too. Join us and build an exceptionalexperience for yourself, and a better working world for all.

Working atMecklenburg County for LUESA, (Land Use and Environmental Service Agency) youwill help to provide key services that will contribute to an exceptionalquality of life for Mecklenburg County residents. LUESA’s responsibilitiesrange from enforcing building and zoning codes to managing water and airresources for future generations.

Working with LUESA provides an opportunity topartner with some of the most creative minds and inspiring leaders. If you areinterested in working for a collaborative team that is driven by success andinnovation you have found the right organization. We welcome talented,high-energy, fun team members to partner with our community to enhance ourquality of life through environmental stewardship and economic vitality.

MoreAbout the Role

Thisposition requires strong customer service skills. You will be required toprovide front end customer service support handling questions from customers, related to fire and fire suppression.

Position Summary

Perform progressively responsible administrative, clerical, and technical work. This position, under
minimal supervision, is responsible for advanced administrative functions of variety and specialization in
a department.

Essential Functions

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolves administrative issues that may arise
• Prepare written correspondence such as memos, emails, presentations, forms, and other
  documents
• Coordinate meetings, interviews and assist with program preparation
• Prepare, develop or maintain reports, manuals, or interview documents
• Conducts moderately complex research.
• Perform confidential data entry, create, organize and maintain files
• Maintain supply levels and ordering stock
• Use computers for various operations such as database management
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons
  according to the need/issue presented
• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when
  equipment malfunctions
• Set up and manage paper or electronic filing systems, recording information, updating paperwork,
  or maintaining documents, such as correspondence, or other material
• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such
  as presentations or expense, statistical, or monthly reports
• Some positions may be required to support enrollment and eligibility activities performed in the
  NC FAST system
• Some positions may be required to provide general guidance and direction to lower-level staff.

Minimum Qualifications

Experience:

Minimum of four years of administrative experience

Education:

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

May require a valid North Carolina or South Carolina Driver's License

May require County Driving Privileges

Preferred Qualifications

Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and
English) proficiency oral and written

Knowledge, Skills and Abilities

Knowledge of

Administrative and clerical procedures and systems using various computer operations, managing
files and records

Principles and processes for providing customer and employee services

Structure and content of the English language including the meaning and spelling of words, rules
of composition, and grammar

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Abilities

Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or
environment; adjusting effectively to work within new work structures, processes, requirements, or
cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and
those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals
or groups in a manner that engages the audience and helps them understand and retain the
information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships;
taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals
beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is
completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in
a manner that is acceptable to others and to the organization

Computer Skills

• Data entry
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of
ADA compliant technologies and for which the incumbent agrees to follow
County policies to the best of their abilities in order to meet these obligations.
No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable accommodations may be made to
help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or
working conditions. Other duties may be assigned based on business need and the supervisor’s request.
Mecklenburg County reserves the right to revise the job description at any time. Designated positions
may be required to assist in emergency and/or disaster situations