Content Management Analyst - Public Health

Mecklenburg County; North Carolina; On-site; USD 63,000 - 83,000; Full time

Job summary

Mecklenburg County Public Health is seeking a Health Communications Program Analyst to create, evaluate and refine internal and external messaging across divisions and initiatives. The role works independently, manages projects, analyzes processes, and responds to internal client requests.

The ideal candidate has strong oral and written communications skills and proficiency in digital content management, web-based collaboration, and content management platforms to support health messaging and

Qualifications

• Experience: Minimum of two years in a related field.
• Bachelor’s degree in Business Administration, Public Administration, Data Analytics, or related field.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Conducts research and analysis and advises management of results.
• Recommends necessary adjustments to department procedures.
• Manages strategic projects aligned with Strategic Business Plan goals.
• Interviews personnel and conducts on-site observations to determine methods and resources.
• Analyzes financial and other data, including user analytics.
• Develops solutions or alternative practices.
• M akes recommendations to management through presentations or written reports.

Skills

Planning

Editing

Data visualization

Communication

Project management

Collaboration

Time management

Attention to detail

Research

Education

Bachelor's degree in Business Administration/Public Administration/Data Analytics

Job description

“Follow Your Calling, Find Your Career” Salary Range: $63,080.00 - $82,792.50/year

“Follow Your Calling, Find Your Career” Salary Range: $63,080.00 - $82,792.50/year

This is an exempt (salary) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job

This role is on‑site 5 days a week.

This role is grant funded through November 30th 2027, with possibility of extension based on available funding.

About Us

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.

Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”

Position Summary

As part of the Health Communications Program, this position will create, evaluate and refine internal and external messaging for all divisions/programs/teams/initiatives within Mecklenburg County Public Health.

This position works independently and is responsible for managing projects, analyzing processes and procedures, recommending necessary adjustments, and responding to requests from internal clients.

The ideal candidate will possess strong oral and written communications skills and must demonstrate proficiency in digital content management. Experience with web-based collaborative platforms, communications software, design software, and content management platforms is required.

Essential Functions

• Conducts research and analysis and advises management of results


• Recommends necessary adjustments to department procedures


• Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives


• Responds to requests from State, County, local municipality government, external partners or community stakeholders as well as from intra-departmental clients


• Manages various projects aligned with Strategic Business Plan goals


• Gathers and organizes information about the problem to be solved or the procedure to be improved


• Interviews personnel and conducts on‑site observations to determine the methods, equipment, and personnel that will be needed


• Analyzes financial and other data; including, but not limited to, user analytics


• Develops solutions or alternative practices


• Recommends new systems, procedures, or organizational changes


• Makes recommendations to management through presentations or written reports


• Confers with managers to ensure that the changes are successfully implemented and creating positive results

Minimum Qualifications

Experience: Minimum of two years of experience in a related field.

Education: Bachelor’s degree in Business Administration, Public Administration, Data Analytics, or a related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses And Certifications

May require a valid North Carolina or South Carolina Driver’s License

May require County Driving Privileges

Knowledge, Skills, And Abilities

Knowledge of

Public health concepts and frameworks

Principles and procedures for digital content management

Structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar

Principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation

Business and management principles involved in strategic planning, project management, and coordination of people and resources

Local government operations

Skills

• Planning, preparing, designing, and editing health communications materials


• Above-average writing, editing, and proofreading of English-language writing


• Strong attention to detail, quality, and accuracy


• Data management and data visualization


• Effectively conveying information to others through speech, writing, or visualization


• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems


• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions


• Coordinating deadlines and prioritizing competing demands


• Monitoring schedules, status, and compliance


• Organizational and time management


• Operating a computer and relevant software applications

Abilities

Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided; preparing clear reports, recommendations, presentations, and written materials.

Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently; managing multiple projects and deadlines; exercising sound judgment, discretion, initiative, and professionalism

Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals; establishing and maintaining effective working relationships with colleagues, vendors, agencies, and the public.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures

Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it; interpreting departmental policies and procedures

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Computer Skills

• Advanced proficiency in Microsoft Office Suite.


• Advanced proficiency in SharePoint or similar web-based collaborative platform


• Advanced proficiency in ContactMonkey or similar communications software


• Proficiency in Canva, Adobe InDesign, or similar design software


• Proficiency with Adobe Acrobat


• Familiarity with Drupal or similar content management platform

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statemen

t

This is not intended to be an all-inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.