SPS T4 Associate — First-Contact Seller Support

Amazon; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Amazon is seeking a SPS T4 Associate to provide high-quality support for tickets governed by internal SLAs. You will act as the first resolution point for SPS tickets from Sellers, Brands and Vendors, delivering ownership, accountability and seller advocacy.

Role emphasizes end-to-end ownership, professional communication, and the ability to resolve issues at first contact while maintaining performance metrics.

Qualifications

• 1+ years of customer service experience.
• 1+ years of driving process improvements experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.
• Graduation completed in any stream (Full-time).

Responsibilities

• Respond to Seller Queries via Phone, Chat and Email.
• Handle queries from sellers across the world in their time zone.
• Follow available guidelines while handling contacts to ensure seller experience.

Skills

Customer service

Process improvement

English fluency

Education

Graduation completed (Full-time)

Tools

Microsoft Office

Excel

Job description

Amazon is seeking a SPS T4 Associate to provide high-quality support for tickets governed by internal SLAs. You will act as the first resolution point for SPS tickets from Sellers, Brands and Vendors, delivering ownership, accountability and seller advocacy.

Role emphasizes end-to-end ownership, professional communication, and the ability to resolve issues at first contact while maintaining performance metrics.