Travel & Ticketing Support Specialist

Amazon; Sacramento (CA); Remote; USD 27,552 - 55,104; Full time

Job summary

Amazon seeks a Technical Support Associate to assist airline passengers with travel and freight-related requests, including bookings, changes, and cancellations. The role involves handling ticketing, check-ins, and boarding tasks while maintaining policy compliance and delivering high-quality guest service.

You will communicate schedules and services to guests, resolve issues promptly, and collaborate with cross-functional teams to ensure smooth airport operations under shift constraints.

Qualifications

• Proficiency in typing and use of personal computer with adequate speed.
• Excellent written and verbal communication skills.
• Ability to work as part of a team under stress and fast-paced conditions.
• Strong customer service mindset and professionalism during crisis situations.

Responsibilities

• Assist passengers with travel and freight-related requests, including booking, changes, and cancellations.
• Handle all ticketing and reservation transactions, including cash, checks, charge cards, travel vouchers, and coupons.
• Process check-in tasks such as tagging, boarding, and settlement of related grievances.
• Answer phone calls and provide information to guests regarding flights, schedules, and services.
• Resolve passenger issues promptly and within company guidelines, including oversell, cancelled or delayed flights, lost or damaged baggage.

Skills

Typing Speed

Communication Skills

Team Collaboration

Crisis Handling

Customer Service

Education

Bachelor’s Degree

Job description

Amazon seeks a Technical Support Associate to assist airline passengers with travel and freight-related requests, including bookings, changes, and cancellations. The role involves handling ticketing, check-ins, and boarding tasks while maintaining policy compliance and delivering high-quality guest service.

You will communicate schedules and services to guests, resolve issues promptly, and collaborate with cross-functional teams to ensure smooth airport operations under shift constraints.