Transportation Support Specialist

Amazon Inc.; Columbia, Northern (SC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Amazon is seeking a customer service associate in the United States to communicate clearly with customers and delivery partners, providing prompt, efficient service and resolving issues.

You will escalate sensitive cases, manage time effectively, and strive to exceed performance metrics while spotting trends to suggest process improvements. Strong written and verbal communication, attention to detail, and a collaborative mindset are essential, with proficiency in common office software.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication.
• Ability to clearly address customer issues.
• Strong concentration to resolve issues without distraction.
• Works well in a team and independently.
• Familiarity with Windows XP, Microsoft Outlook, Word and Internet Explorer.
• Excellent typing skills.
• Proficient at navigating websites and using email apps.

Responsibilities

• Communicate clearly and professionally with customers and delivery partners.
• Provide prompt, efficient service to customers.
• Report sensitive cases via escalation matrix.
• Demonstrate effective time management and meet targets.
• Identify trends and suggest process improvements.

Skills

Excellent communication

Attention to detail

Teamwork

Typing skills

Microsoft Outlook

Education

Any degree

Tools

Excel

Outlook

Word

Job description

Amazon is seeking a customer service associate in the United States to communicate clearly with customers and delivery partners, providing prompt, efficient service and resolving issues.

You will escalate sensitive cases, manage time effectively, and strive to exceed performance metrics while spotting trends to suggest process improvements. Strong written and verbal communication, attention to detail, and a collaborative mindset are essential, with proficiency in common office software.