Sprinkler Service Technician

Johnson Controls, Inc.; Memphis (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company where your skills in the Fire Sprinkler/Suppression industry will be valued. This role offers the opportunity to work on various sprinkler systems, ensuring safety and compliance in commercial and residential settings. With a commitment to customer satisfaction, you'll engage directly with clients, providing top-notch service and support. The position also includes competitive pay, comprehensive benefits, and opportunities for global advancement. If you're ready to make a difference and grow in your career, this is the perfect opportunity for you.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) Savings Plan with Company Match

Qualifications

• 5-7 years of experience in Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and manuals.

Responsibilities

• Perform service and repairs on sprinkler systems.
• Diagnose and repair equipment using technical manuals.

Skills

Fire Sprinkler/Suppression

Blueprint Reading

Customer Service

Physical Labor

Safety Guidelines Adherence

Education

High School Diploma or equivalent

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Contact customer representative and ascertain equipment/systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.

Participate in a scheduled On-call rotation.

Perform other duties as assigned.

What we look for

Required

5 - 7 years of documented experience in Fire Sprinkler/Suppression industry Experience in reading and interpreting blueprints, submittals, and operational/product manuals

High School Diploma or equivalent required

Ability to follow verbal and written instructions

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule -

Occassional overnight travel will be required

Demonstrate a high level of customer service

Maintain truck inventory to ensure timely response to customer needs

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver's license and driving record that meets company requirements

Able to pass a pre-employment background and drug test.

Knowledge of fire pumps, underground, overhead and standpipe testing.

#LI-YT1