Sprinkler Service Supervisor — Lead, Mentor & On-Call Reliability

Sciens Building Solutions; Lowell (MA); Sur place; USD 54 000 - 72 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Paid time off

Health, dental & vision plans

Short/long-term disability

Life insurance

Professional development opportunities

Tuition reimbursement

Résumé du poste

Sciens Building Solutions in Lowell, MA is hiring a Service Supervisor responsible for overseeing customer interactions and service team activities to ensure satisfaction and adherence to company standards.

The role focuses on mentoring staff, managing schedules, coordinating with finance, and ensuring timely maintenance, testing, and emergency responses in the fire and life safety sector.

Qualifications

• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Proven track record of excellent customer service.

Responsabilités

• Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Team Supervisor/Service Manager.
• Provide feedback to the Service Manager in establishing goals for department personnel.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

Connaissances

Customer service

Leadership

Organization

Multi-tasking

Calm under pressure

Formation

High school diploma or equivalent

Description du poste

Sciens Building Solutions in Lowell, MA is hiring a Service Supervisor responsible for overseeing customer interactions and service team activities to ensure satisfaction and adherence to company standards.

The role focuses on mentoring staff, managing schedules, coordinating with finance, and ensuring timely maintenance, testing, and emergency responses in the fire and life safety sector.