Senior Sprinkler Service Manager | Growth Ops Leader

Sciens Building Solutions; Lowell (MA); On-site; USD 85,000 - 116,000; Full time

Benefits offered by this job

Competitive salary

PTO and holidays

401(k) matching

Medical, dental, and vision plans

Company cell phone

Laptop

Vehicle

Tuition reimbursement

Career development opportunities

Job summary

Sciens Building Solutions in Lowell, MA is seeking a Sprinkler Service Manager to lead our service division and a back-office team, driving high customer satisfaction and growth. You will supervise technicians, coordinators, and dispatchers, while delivering services, inspections, and projects on time and within budget.

The role requires 2–5 years in service operations management within fire/protection/security, strong leadership, and solid knowledge of NFPA codes and safety standards.

Qualifications

• Two to five years of experience in a service operations manager role within fire detection, protection, or security environments.
• Ability to communicate effectively with diverse stakeholders including leadership, regional staff, customers and vendors.
• Strong team builder with leadership ability and attention to safety standards.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, coordinators, and dispatchers.
• Schedule, execute, bill, and close service, warranty, and emergency jobs.
• Conduct timely service inspections and resolve deficiencies.
• Develop budgets and meet revenue and gross margin targets.
• Communicate with customers, vendors, and subcontractors to meet goals and maximize market potential.
• Deliver projects within budget and perform monthly financial analysis.

Skills

Team leadership

Communication skills

P&L knowledge

Fire alarm systems

Security systems

NFPA codes

Microsoft Office

Education

NICET Level II

Tools

Microsoft Office

Job description

Sciens Building Solutions in Lowell, MA is seeking a Sprinkler Service Manager to lead our service division and a back-office team, driving high customer satisfaction and growth. You will supervise technicians, coordinators, and dispatchers, while delivering services, inspections, and projects on time and within budget.

The role requires 2–5 years in service operations management within fire/protection/security, strong leadership, and solid knowledge of NFPA codes and safety standards.