Sprinkler Service Supervisor

Sciens Building Solutions; Lowell (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental & vision plans

Short/long-term disability

Life insurance

Professional development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions in Lowell, MA is hiring a Service Supervisor responsible for overseeing customer interactions and service team activities to ensure satisfaction and adherence to company standards.

The role focuses on mentoring staff, managing schedules, coordinating with finance, and ensuring timely maintenance, testing, and emergency responses in the fire and life safety sector.

Qualifications

• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Proven track record of excellent customer service.

Responsibilities

• Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Team Supervisor/Service Manager.
• Provide feedback to the Service Manager in establishing goals for department personnel.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

Skills

Customer service

Leadership

Organization

Multi-tasking

Calm under pressure

Education

High school diploma or equivalent

Job description

Sprinkler Service Supervisor### Sprinkler Service SupervisorApply: Lowell, MA: Full time: Posted Today: R-101342Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.**WHAT YOU’LL BE DOING (and doing well!)*** Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.* Track and/or quote deficiencies.* Manage on-call schedule, vacation schedule, and subcontractor schedule.* Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.* Coordinate closely with finance department to ensure billings are accurate and timely for customers.* Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.* Coordinate any corrective action with the Service Team Supervisor/Service Manager.* Provide feedback to the Service Manager in establishing goals for department personnel.* Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.* Assist with remote programming events such as code changes and point/zone updates.**WHAT WE LIKE ABOUT YOU*** High school diploma or equivalent.* Five or more years of experience in customer service or related field in the fire and life safety industry.* Strong organizational skills.* Ability to multi-task.* Remain calm under pressure.* Ability to encourage and motivate people with positive attitude.* Proven track record of excellent customer service.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Professional career development opportunities.* Tuition reimbursement program.$39.46 - $52.54/hour, final offer based on experience