Springhill Suites Madera - Front Desk Agent

Aimbridge Hospitality; Madera (CA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Aimbridge Hospitality in California is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and attentive guest service across the property. You’ll be the face of the hotel, ensuring every guest interaction feels effortless and welcoming.

You will manage reservations, assist with check-ins/outs, and collaborate with various departments to fulfill guest requests while upholding service standards and accurate billing. This role offers growth within a collaborative hotel team.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, professional guest service to ensure memorable stays.
• Handle check-ins/check-outs efficiently and accurately.
• Coordinate with team to fulfill guest requests and reservations.
• Maintain front desk organization and cash handling procedures.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.