SPORTSBOOK TELLER

PENN Entertainment, Inc.; Aurora (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

PENN Entertainment, Inc. in Illinois is hiring for a sportsbook teller. You will handle tickets for sports wagers, manage a cash bank, and ensure compliance with gaming regulations while delivering friendly guest service.

The role requires at least 21, a HS diploma or GED, and cash-handling experience. You will work across shifts in a fast-paced environment and contribute to a positive guest experience while maintaining accurate records and promoting responsible gaming.

Formación

• High school diploma or GED or equivalent experience.
• Must be at least 21 years old.
• Six months of guest service experience preferred.
• Flexible to work all shifts including holidays, nights, weekends, overtime.
• Minimum of six months cash-handling experience.

Responsabilidades

• Respond to guest requests and concerns across all guest interactions.
• Maintain a cash bank and handle payments with correct change.
• Stock Sportsbook Writer/Cashier stations with supplies and keep areas neat.
• Write sports tickets accurately and timely.
• Make payments on winning tickets with accuracy and timeliness.
• Maintain and reconcile the bank for the shift and explain wagering rules to guests.
• Provide information and assistance to customers to ensure exceptional service.
• Offer information on activities and direct guests for more details.
• Create and enter player tracking cards.
• Escalate or report suspicious activity to management.

Conocimientos

Cash handling

Guest service

Teamwork

Multi-tasking

Customer service

Educación

High school diploma or GED

Descripción del empleo

Introduction

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The sportsbook teller writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.

ESSENTIAL RESPONSIBILITIES

• Effectively respond to Supervisor's requests in all areas of guest interaction and guest concerns
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
• Write Sports tickets in an accurate and timely manner
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service
• Offer information on activities, etc., and direct guests for further information as necessary
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

Requirements

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age
• High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Minimum of six (6) months cash-handling experience
• Ability for work as part of a team in a high-volume environment