Sportsbook Representative - Part Time

Hollywood Casino Morgantown; Morgantown (PA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Morgantown is seeking a team member to join our sports wagering operations in Morgantown, PA. The role involves processing tickets, handling cash, and guiding guests through wagering options in a fast-paced entertainment environment.

Qualified applicants have a High School Diploma or GED and at least 6 months of customer service experience. This position offers a competitive starting wage with tips and a comprehensive rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience or equivalent preferred.

Responsibilities

• Writes, verifies, and processes sports wagers tickets accurately according to policy.
• Maintains a cash bank, accepts payments, and provides correct change.
• Stocks sports book writer/cashier stations with supplies and keeps stations clean.
• Explains wagering rules, betting lines, and odds to guests.
• Creates and enters player tracking cards and assists guests with inquiries.

Skills

Customer service

Education

High School Diploma/GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Writes Sports tickets in an accurate and timely manner.
• Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.
• Explains wagering rules, including betting lines and odds, and procedures to guests.
• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Creates and enters player tracking cards.
• Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Performs other job-related duties as requested.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma/GED; 6 months of customer service experience or equivalent combination of education and experience. Previous cash handling experience preferred.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$10.25 per hour, plus tips