Sports Book Ticket Writer (FT&PT)

PENN Entertainment, Inc.; Maryland; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. is looking for a Sports Book Writer to handle sports wagers and customer service in Maryland. This role requires at least six months of cash-handling experience and involves maintaining a cash bank, writing tickets, and assisting customers.

You will be working in a fast-paced environment, ensuring compliance with gaming regulations and providing excellent guest service. Candidates must be at least 21 years old and capable of obtaining a Maryland Lottery License.

Qualifications

• Must be at least 21 years old.
• Minimum six months of cash-handling experience required.
• Must be able to obtain a Maryland Lottery License.

Responsibilities

• Write, verify, and process payments for sports wagers.
• Maintain and reconcile cash bank for assigned shift.
• Provide customer service and assist guests effectively.

Skills

Cash-handling experience

Customer service

Knowledge of wagering rules

Education

High school diploma or equivalent GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job‑related duties as requested.

Requirements

• At least 21 years old.
• Minimum six (6) months of cash‑handling experience.
• High school diploma or equivalent GED.
• Previous experience in race and sportsbook.
• Previous experience in a similar resort environment.
• While performing the duties of this job, the team member is regularly required to stand; walk.
• The team member is occasionally required to sit, stoop, crouch, climb or balance.
• The team member must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Must be able to obtain a Maryland Lottery License.