Sportsbook Writer - Part-Time

PENN Entertainment, Inc.; Plainville (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a guest services associate at our Plainville location. You will welcome guests, handle cash, explain wagering rules, and maintain an accurate cash bank while upholding compliance and company standards.

We value energetic individuals who enjoy hosting, with 21+ age, a high school diploma or GED, and cash handling experience. Massachusetts Gaming License eligibility is required; strong communication is essential.

Qualifications

• Outgoing, energetic and enthusiastic attitude.
• Enjoy hosting others and creating a fun environment.
• Comfortable initiating conversations with guests.
• Must be at least 21 years old.
• High school diploma or GED; 1 month related experience in racing or gaming; or equivalent.
• Cash handling experience required.
• Working knowledge of wagering and sports operations.
• Must be able to obtain a Massachusetts Gaming License.
• Professional, neat and well-groomed appearance.
• Strong math skills: add, subtract, multiply, divide; rate, ratio, percent; interpret bar graphs.
• Ability to work in a high-volume environment.
• Good presentation and communication with groups of managers, clients, customers, and public.
• Ability to interact with guests and resolve conflicts diplomatically.
• Physically mobile; ability to lift up to 25 lbs; adaptable to various work areas.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Be a gracious host to guests and teammates.
• Promote positive community involvement and company events.
• Maintain daily balance sheets of transactions.
• Write, verify, and process payments on tickets for race and sports wagers.
• Maintain cash bank and provide correct change during shifts.
• Stock Teller stations with supplies and keep them neat.
• Make accurate payments on winning tickets per guidelines.
• Reconcile bank balances for assigned shifts.
• Explain wagering rules, lines and odds to guests.
• Deliver superior customer service per department standards.
• Ensure compliance with currency rules, Title 31, SARC requirements.
• Notify leadership of escalated issues or suspicious activity.
• Maintain knowledge of property information.
• Adhere to regulatory compliance and report issues.
• Maintain confidentiality across duties.
• Perform other duties as requested; adhere to policies.
• Some duties may fall outside normal scope.

Skills

Cash handling

Wagering knowledge

Guest service

Communication skills

License eligibility

Education

High school diploma or GED

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Keeps daily balance sheet of amount and number of transactions.
• Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.li>
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules, including betting lines and odds, and procedures to guests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other job-related duties as requested.
• Must adhere to the company policies and procedures
• Some duties performed may be outside employees normal job duties

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be at least 21 years of age.
• High school diploma or GED required; one month of related experience in racing or gaming; or equivalent combination of education and experience.
• Cash handling experience required.
• Must have a working knowledge of wagering and sports operations.
• Must be able to obtain a Massachusestts Gaming License.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work in a high-volume environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces