SPORTSBOOK REPRESENTATIVE

Hollywood Casino Toledo; Toledo (OH); Hybrid; USD 32,000 - 52,000; Full time

Job summary

PENN Entertainment in Toledo, OH, is seeking a customer-focused sportsbook cashier to process sports wagers, handle cash, and ensure accurate payments at fast-paced stations. You will assist guests and explain wagering rules while maintaining station cleanliness.

Minimum 21 years old, HS diploma or GED, and cash-handling experience are required. The role offers a competitive total rewards package and opportunities for growth in a dynamic casino environment.

Qualifications

• HS diploma or GED required.
• Minimum six months of cash-handling experience.
• Must be at least 21 years old.
• Ability to work in a high-stress, high-volume environment.
• Strong customer service and cash accuracy.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers.
• Maintain a cash bank for shift and provide correct change.
• Stock sportsbook stations and keep them neat.
• Explain wagering rules, lines, and odds to guests.
• Create and enter player tracking cards.
• Notify management of escalated guest issues and any suspicious activity.
• Maintain confidentiality.
• Perform other duties as requested.

Skills

Cash handling

Customer service

Teamwork

Math skills

Attention to detail

Computer skills

Stres s tolerance

Education

High school diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.
• Write sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent GED
• Minimum six (6) months of cash-handling experience
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills to calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards