Sportsbook Lead: Frontline Specialist & Supervisor

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement

Job summary

Hollywood Casino St. Louis is hiring for a Sportsbook Representative / Supervisor (Dual-Coded Position).

This dual role pays $17.00 per hour plus tokens for the representative duties and $24.00 per hour for supervisory duties, with schedules assigned to each role. You will perform front-line wagering responsibilities and supervise sportsbook operations, including cash handling, wager processing, and ensuring compliance with Title 31 and SAR requirements.

Qualifications

• Must be at least 21 years of age.
• Minimum of two years of experience in a high-volume, cash-handling customer service role; prior supervisory experience preferred.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Familiarity with sportsbook operations and betting terminology a plus; training provided as needed.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Process sports wagers and payouts in a timely and precise manner.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Ensure sportsbook stations are fully stocked, clean, and organized.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly elevate guest concerns or suspicious activity to management.
• Maintain strict confidentiality in all company and departmental matters.
• Perform additional duties as assigned.
• Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and SAR requirements, internal controls, and applicable gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Collaborate with the Sportsbook Manager to implement guest service strategies, revenue initiatives, and expense control measures.
• Assist in departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Encourage team member engagement by addressing feedback, concerns, and suggestions.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.

Skills

Cash handling

Customer service

Supervisory experience

Verbal communication

English proficiency

Job description

Hollywood Casino St. Louis is hiring for a Sportsbook Representative / Supervisor (Dual-Coded Position).

This dual role pays $17.00 per hour plus tokens for the representative duties and $24.00 per hour for supervisory duties, with schedules assigned to each role. You will perform front-line wagering responsibilities and supervise sportsbook operations, including cash handling, wager processing, and ensuring compliance with Title 31 and SAR requirements.