Sportsbook Customer Support Specialist

Caesars Sportsbook & Casino; Atlantic City (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Career growth

Benefits after waiting period

Great team culture

Job summary

Caesars Sportsbook is seeking a Customer Support Specialist in Atlantic City to deliver high-quality service and resolve customer issues across channels. The role supports growth, cross-functional collaboration, and a focus on a positive end-to-end customer experience.

You will handle calls and emails, maintain KPI performance, and participate in ongoing training. Must be 21+, pass background checks, and be available nights, weekends, and holidays.

Qualifications

• Previous experience in a high-volume, fast-paced call center.
• Background check, drug screen, and gaming license where required.
• Must be 21 years or older and have excellent communication skills.

Responsibilities

• Deliver a high level of service with every customer interaction
• Collaborate with other agents to share customer success stories
• Partner with cross-functional departments to resolve customer issues
• Deliver on KPI's agreed upon by you and your supervisor
• Continual learning with hands-on training with other agents and management
• Deliver an outstanding customer experience via phone and email
• Provide information about account and transactions
• Be seen as a thought leader in resolving customer issues
• Other duties as assigned

Skills

Customer service

Call center experience

Verbal and written communication

Job description

Caesars Sportsbook is seeking a Customer Support Specialist in Atlantic City to deliver high-quality service and resolve customer issues across channels. The role supports growth, cross-functional collaboration, and a focus on a positive end-to-end customer experience.

You will handle calls and emails, maintain KPI performance, and participate in ongoing training. Must be 21+, pass background checks, and be available nights, weekends, and holidays.