Escalations & Support Specialist I (Night Shifts)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

Caesars Sportsbook & Casino is looking for a Support Specialist to manage escalations from customer support, ensuring quality contact standards. The role involves working within SLAs to resolve customer issues and building great relationships within the organization.

The ideal candidate has at least 1 year of customer support experience, excellent communication skills, and must be available for flexible working hours including nights and weekends. If you're driven, proactive, and enjoy a dynamic environment, this role is for you.

Qualifications

• At least 1 year of Customer Support experience required.
• Excellent verbal and written communication skills.
• Must be available to work nights, holidays, and weekends.
• Must be able to work independently with minimal supervision.

Responsibilities

• Ensure customer issues are investigated and resolved efficiently.
• Work with Customer Operations Managers to improve service levels.
• Build strong working relationships across the organization.
• Resolve customer disputes according to House Rules.
• Support administrative tasks within the team.

Skills

Customer Support experience

Communication skills

Multitasking

Problem-solving

Flexibility

Job description

Caesars Sportsbook & Casino is looking for a Support Specialist to manage escalations from customer support, ensuring quality contact standards. The role involves working within SLAs to resolve customer issues and building great relationships within the organization.

The ideal candidate has at least 1 year of customer support experience, excellent communication skills, and must be available for flexible working hours including nights and weekends. If you're driven, proactive, and enjoy a dynamic environment, this role is for you.