Customer Support Specialist — Growth & Impact

Caesars Sportsbook & Casino; Atlantic City (NJ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Career growth opportunities

Benefits after waiting period

Amazing company culture

Job summary

Caesars Sportsbook & Casino in Atlantic City is looking for a Customer Support Specialist who thrives in a fast-paced environment. The candidate will deliver high-quality service, collaborate with teams, and handle customer inquiries effectively.

This full-time role offers growth opportunities in a supportive culture and includes benefits after a waiting period. A background check and a gaming license are required, and candidates must be over 21 with excellent communication skills.

The expected wage is $18.00 per hour, with responsibilities including maintaining customer satisfaction through every interaction.

Qualifications

• Previous experience in a fast-paced call center is a plus.
• Must complete background check and drug screen.
• Must be 21 years of age or older.
• Able to handle complaints calmly.

Responsibilities

• Deliver a high level of service with every customer interaction.
• Collaborate with other agents to share success stories.
• Provide information on customer accounts and transactions.
• Deliver on KPIs agreed upon with supervisor.

Skills

Excellent verbal and written communication skills

Ability to multitask and prioritize work

Experience in a high-volume call center

Calm and patient in difficult situations

Job description

Caesars Sportsbook & Casino in Atlantic City is looking for a Customer Support Specialist who thrives in a fast-paced environment. The candidate will deliver high-quality service, collaborate with teams, and handle customer inquiries effectively.

This full-time role offers growth opportunities in a supportive culture and includes benefits after a waiting period. A background check and a gaming license are required, and candidates must be over 21 with excellent communication skills.

The expected wage is $18.00 per hour, with responsibilities including maintaining customer satisfaction through every interaction.