Sports Tech Support Specialist

Auxillium; La Junta (CO); Sur place; USD 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid time off

401(k)

Medical insurance

Vision insurance

Résumé du poste

Auxillium is seeking a Technical Support Representative to assist customers with hardware, software, and golf‑tech systems. You will troubleshoot across PCs, software, and peripherals, guiding users through steps with clarity and care.

We value strong communication, problem solving, and the ability to document each interaction. This full‑time role offers training and opportunities to grow in a tech‑savvy, customer‑focused team.

Qualifications

• High school diploma/equivalent or currently enrolled in high school.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.
• Reliable, positive, and willing to learn.
• Customer service experience is helpful, but not required.

Responsabilités

• Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands‑on experience.
• Deliver an excellent customer experience while working toward timely resolution.

Connaissances

Verbal communication

Written communication

Problem solving

Troubleshooting steps

Tech aptitude

Reliability

Customer service experience

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Auxillium is seeking a Technical Support Representative to assist customers with hardware, software, and golf‑tech systems. You will troubleshoot across PCs, software, and peripherals, guiding users through steps with clarity and care.

We value strong communication, problem solving, and the ability to document each interaction. This full‑time role offers training and opportunities to grow in a tech‑savvy, customer‑focused team.