Sports & Subscriptions Client Services Lead

AXS; Los Angeles (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Paid holidays, vacation and sick time

Job summary

AXS is seeking a Client Services Supervisor for the Sports and Subscriptions division to provide frontline service and support for clients nationwide. You will act as a relationship manager and tech support, advising and advocating for ticketing venue partners and supporting all products and services.

You will lead an experienced team, mentor junior staff, and ensure high-quality service by tracking client interactions and managing escalation of issues.

Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 4-6 years Working in live event ticketing and event programming experience.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead mentor, and coach a team.

Responsibilities

• Assists with event and promotion configuration for full-service clients.
• Facilitates the sharing of best practices, offering advice on event and promotion configuration.
• Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Acts as an expert on all products/services, remaining current with all new releases.
• Responds to support and services requests from client/venue.
• Troubleshoots and resolves or escalates technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

Job description

AXS is seeking a Client Services Supervisor for the Sports and Subscriptions division to provide frontline service and support for clients nationwide. You will act as a relationship manager and tech support, advising and advocating for ticketing venue partners and supporting all products and services.

You will lead an experienced team, mentor junior staff, and ensure high-quality service by tracking client interactions and managing escalation of issues.