Client Services Manager - Theaters and Residencies - AXS

AEG; Los Angeles (CA); Vor Ort; USD 61.055 - 80.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid holidays and vacation

401k Plan with employer match

Zusammenfassung

A leading entertainment company in Los Angeles is looking for a Client Services Manager to manage client relationships and ensure exceptional ticketing service at premier venues. This role requires 4-6 years of event programming experience and strong leadership skills. If you're passionate about enhancing the fan experience and have a background in customer service management, we want to hear from you. Offering competitive pay and a comprehensive benefits package, this is a chance to join a dynamic team in the entertainment industry.

Qualifikationen

• 2-4 years of experience in leading a high-functioning customer service team.
• 4-6 years of live event ticketing and event programming experience.
• Advanced knowledge of multiple venue/event types.

Aufgaben

• Develop relationships with client ticketing managers.
• Provide expertise on all products/services.
• Assist with event and promotion configuration.

Kenntnisse

Customer service management

Event programming expertise

Leadership skills

Problem-solving skills

Ausbildung

High School Diploma

BA/BS Degree

Jobbeschreibung

Client Services Manager – Theaters and Residencies – AXS

Join to apply for the Client Services Manager – Theaters and Residencies – AXS role at AEG.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Client Services Manager – Theaters and Residencies to join our team in Los Angeles, CA. This role manages the relationship with venue clients within the discipline, supervising a team of supervisors and specialists who provide front‑line, top‑notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.

What Will You Do?

• Partner with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Provide expertise on all products/services, remaining current with all new releases.
• Assist with event and promotion configuration for full‑service clients.
• Recognize critical issues when responding to support and service requests from client venues.
• Configure, track, and report on work and client interactions to ensure consistent, high‑quality service.
• Troubleshoot and resolve or escalates technical support issues.

What Will You Bring?

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2‑4 years of experience in leading a high‑functioning customer service team
• 4‑6 years of live event ticketing and event programming experience
• Advanced event programming expertise across multiple venue/event types.
• Leadership, coaching, and personnel management skills.
• Committed to collaboration and teamwork.
• Ability to problem solve and make decisions in a high‑pressure environment.

Pay Scale

$61,055‑$80,000

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full‑time employees are eligible for these benefits on the first day of employment.

• Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Interview Process

• Stage 1: 20‑30 min virtual interview (Recruiter)
• Stage 2: Take Home Assessment
• Stage 3: 30‑min virtual interview (hiring manager)
• Stage 4: 45‑60 min onsite interview (interview team)
• Stage 5: 30‑min virtual interview (final round)
• This schedule may be subject to change.

More About AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.

More About AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can’t “check every box” in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries: Entertainment Providers

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