Client Services Supervisor - Sports and Subscriptions

AXS; Los Angeles (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Paid holidays, vacation and sick time

Job summary

AXS is seeking a Client Services Supervisor for the Sports and Subscriptions division to provide frontline service and support for clients nationwide. You will act as a relationship manager and tech support, advising and advocating for ticketing venue partners and supporting all products and services.

You will lead an experienced team, mentor junior staff, and ensure high-quality service by tracking client interactions and managing escalation of issues.

Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 4-6 years Working in live event ticketing and event programming experience.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead mentor, and coach a team.

Responsibilities

• Assists with event and promotion configuration for full-service clients.
• Facilitates the sharing of best practices, offering advice on event and promotion configuration.
• Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Acts as an expert on all products/services, remaining current with all new releases.
• Responds to support and services requests from client/venue.
• Troubleshoots and resolves or escalates technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our new Client Services Supervisor for the Sports and Subscriptions division at AXS will provide front-line, top-notch service and support for clients nationwide. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.

What Will You Do?

• Assists with event and promotion configuration for full-service clients.
• Facilitates the sharing of best practices, offering advice on event and promotion configuration.
• Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Acts as an expert on all products/services, remaining current with all new releases.
• Responds to support and services requests from client/venue.
• Troubleshoots and resolves or escalates technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

What Will You Bring?

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 4-6 years Working in live event ticketing and event programming experience
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead mentor, and coach a team.

Pay Scale

$31.25

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time:

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California,AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.