Sports Retail Team Lead - Customer Experience & Ops

Lids; Vancouver (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Full employer-paid benefits

Paid time off

Employee discount

Career development

Collaborative environment

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Vancouver, WA. This role leads daily store operations, drives sales, and delivers exceptional customer service while managing a dynamic team.

You will oversee staff scheduling, training, and adherence to company standards to ensure a welcoming, efficient shopping experience. Join a fast-paced retail environment offering comprehensive benefits, growth opportunities, and a focus on team development and store performance.

Qualifications

• Experience in retail management or leadership roles.
• Strong interpersonal and communication skills.
• Ability to work independently and manage store operations.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Lead and develop store associates through training programs and regular follow-up.
• Maintain store standards, ensure customer service excellence, and execute merchandising plans.
• Assist in recruiting and training store personnel and ensure policy compliance.
• Support cash handling, inventory, and daily store operations.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Vancouver, WA. This role leads daily store operations, drives sales, and delivers exceptional customer service while managing a dynamic team.

You will oversee staff scheduling, training, and adherence to company standards to ensure a welcoming, efficient shopping experience. Join a fast-paced retail environment offering comprehensive benefits, growth opportunities, and a focus on team development and store performance.