Sports Retail Coach & Store Leader

Rally House; Woodhaven (MI); On-site; USD 24,000 - 35,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Assistant Store Manager and drive store performance. You will help implement standards, train and coach the team, and maintain a guest-focused environment.

The role adapts to changing priorities and supports the Head Coach in delivering results across operations, merchandising, service, and events. The position requires 3+ years in retail, 1+ year in a supervisory role, and availability for 40 hours per week including weekends and

Qualifications

• Minimum 3+ years of experience in retail.
• At least 1 year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week including days, nights, weekends, holidays, and local events.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Retail experience

Supervisory experience

People leadership

Communication skills

Education

Associate or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Assistant Store Manager and drive store performance. You will help implement standards, train and coach the team, and maintain a guest-focused environment.

The role adapts to changing priorities and supports the Head Coach in delivering results across operations, merchandising, service, and events. The position requires 3+ years in retail, 1+ year in a supervisory role, and availability for 40 hours per week including weekends and