Sports General Manager

Spin Hire; Brookfield (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Sports General Manager to lead operations at a premier sports venue. This exciting role involves driving sales, ensuring exceptional guest experiences, and managing a dedicated team. You will oversee all aspects of sales and operations, while fostering a positive environment for both guests and staff. If you have a passion for hospitality and a proven track record in management, this is a fantastic opportunity to make a significant impact in a fast-paced environment. Join a forward-thinking company where your leadership will shine!

Qualifications

• Proven experience in management roles within the sports or hospitality industry.
• Strong administrative skills and proficiency in Microsoft Office.

Responsibilities

• Direct sales and operations to ensure adherence to company standards.
• Oversee hiring, training, and performance management of staff.

Skills

Sales Management

Customer Service

Leadership

Communication

Organizational Skills

Education

Management Experience

Industry Knowledge

Tools

Microsoft Office

Job description

Join to apply for the Sports General Manager role at Spin Hire

4 days ago Be among the first 25 applicants

Join to apply for the Sports General Manager role at Spin Hire

This range is provided by Spin Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $100,000.00/yr

We are seeking an experienced Sports General Manager to lead the operations of a premier sports and entertainment venue. This role requires a dynamic leader with a passion for hospitality, guest experience, and operational excellence.

The General Manager will be responsible for driving sales and ensuring a great customer experience. As the lead for all sales and operations functions, the ideal candidate must be a passionate, dynamic, and professional leader able to consistently execute objectives, meet and exceed site goals, and provide daily direction to Sales and Operations Managers, along with site-level team members, to ensure an excellent and consistent guest experience.

If you thrive in a fast-paced environment and have a track record of delivering exceptional service, we want to hear from you!

What You'll Do

• Leadership & Oversight: Direct sales and operations, ensuring adherence to processes, procedures, and company standards while fostering a positive team and guest environment.
• Sales Management: Oversee all aspects of the sales process, including site presentations, onboarding, and lead generation through approved channels.
• Guest & Staff Engagement: Build strong relationships with guests and employees through effective communication and service excellence.
• Operational Compliance: Ensure proper execution of guest orientations, telephone inquiries, account management, site maintenance, and staff certifications.
• Manager on Duty (MOD): Assume MOD responsibilities as needed to oversee daily operations, guest experience, and site environment.
• Policy & Safety Compliance: Uphold company policies to ensure a safe, welcoming, and high-quality experience for all.
• Marketing & Lead Generation: Implement marketing initiatives to attract external prospects and lead internal engagement programs, including events and loyalty programs.
• KPI Monitoring & Reporting: Analyze and submit key performance reports regularly to track and improve business performance.
• Sales Targets: Meet and exceed sales goals on a daily, weekly, and monthly basis.
• Customer Resolution: Address and resolve customer complaints effectively while coordinating with headquarters as needed.
• Recruitment & Team Management: Oversee the hiring, onboarding, training, and performance management of site-level staff, including scheduling, payroll, and discipline when necessary.
• Process Audits: Conduct audits on sales and operational systems to ensure efficiency and compliance.
• Staff Development: Provide ongoing training and education to maintain high performance and support professional growth.
• Facility Maintenance: Ensure a clean, organized, and well-maintained site, including offices, common areas, and high-use facilities.
• Policy Enforcement: Adhere to and enforce all company policies, procedures, and operational standards.
• Other Duties: Perform additional tasks as assigned by leadership.

What You Need

• Experience and knowledge of the industry.
• Advanced administrative skills and experience with Microsoft Office products.
• Minimum 1-2 years of experience in a management position.
• Strong organizational skills and excellent communication skills.
• Be sales-driven, passionately motivated, and have a professional ability to lead a team and direct sales through company-required systems and processes.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic with a professional demeanor, excellent customer service skills, and integrity.
• Must have the ability to multi-task, manage client and staff concerns, and hold others professionally accountable.
• Understand foundational Key Performance Indicators (KPIs) including, but not limited to, revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Ability to work independently and utilize discretionary judgment in decision-making.
• Compliance with the brand.
• Location: On-site in Brookfield, CT
• Salary: $60-80K up to $100K OTE
• This is a full-time, long-term position.
• The position is immediately available.

The next step will take you to an application form that requires you to answer some questions and upload your resume. Please answer completely so that we can get to know you better.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Sales

• Industries

  Sports Teams and Clubs

Referrals increase your chances of interviewing at Spin Hire by 2x

Get notified about new General Manager jobs in Brookfield, CT.

Fairfield, CT $52,000.00-$128,176.00 2 months ago

Assistant General Manager/ GM in Training

Danbury, CT $56,000.00-$62,000.00 1 week ago

Fitness Studio General Manager - Westport

Restaurant General Manager / Director of Outlets

General Manager- Food Service/Restaurant

Seymour, CT $150,000.00-$170,000.00 3 months ago

Assistant Director of Sports Communications

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.