Seasonal Fan Experience Associate

Rally House; Ann Arbor (MI); On-site; USD 19,000 - 21,000; Part time

Job summary

Rally House is seeking a seasonal Teammate to deliver a welcoming, energetic guest experience while assisting with daily tasks across sales, merchandising, and operations. This temporary role emphasizes teamwork, initiative, and a commitment to brand standards in a fast-paced retail setting.

You'll contribute to sales goals, participate in training, and help maintain clean, organized fixtures and back-of-house areas. Prior customer-facing experience is preferred; must be at least 16 years old.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalate when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House is seeking a seasonal Teammate to deliver a welcoming, energetic guest experience while assisting with daily tasks across sales, merchandising, and operations. This temporary role emphasizes teamwork, initiative, and a commitment to brand standards in a fast-paced retail setting.

You'll contribute to sales goals, participate in training, and help maintain clean, organized fixtures and back-of-house areas. Prior customer-facing experience is preferred; must be at least 16 years old.