Sports & Entertainment Client Success Lead

Two Circles

Oregon

Hybrid

USD 70,000 - 95,000

Full time

7 days ago

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Job summary

Two Circles is seeking a Client Success Manager to own end-to-end client relationships, ensure successful adoption of our technology and services, and identify growth opportunities. You will collaborate with Solutions, Business Development, Marketing and Product to maximize account value and client satisfaction.

The role supports US West Coast or Southwest regions, with travel up to 25% and a focus on retention, renewals, and cross-sell opportunities.

Qualifications

3–5 years in an account management or client relationship role.
Experience in sports, entertainment, or related industry.
Proven success in managing client accounts and driving customer satisfaction.
Ability to manage and execute complex projects.
Excellent communication and interpersonal skills across all levels.
Analytical mindset with ability to use data to drive decisions.
Strong problem-solving skills and attention to detail.
Willingness to travel up to 25% (including overnight).

Responsibilities

Manage clients through onboarding to renewal lifecycle.
Develop and maintain long-term relationships with key stakeholders.
Oversee onboarding and adoption of products and services.
Monitor account health and mitigate renewal risks.
Collaborate with Solutions, BD, Marketing and Product teams for growth.
Communicate client feedback to Product and Engineering for prioritization.
Work with Marketing to develop client success stories and case studies.
Drive client retention and identify opportunities for upselling and cross-selling.