Sports Client Success & Growth Manager

Two Circles; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Two Circles in the United States is seeking a Client Success Manager to guide clients from onboarding through renewal, ensuring adoption of our technology and services. You will partner with Solutions, Product, Marketing and Business Development to identify growth opportunities, deliver best practices, and maximize client impact. The role covers the West Coast and Southwest regions, requires up to 25% travel, and focuses on renewing contracts, expanding services, and measuring value delivered.

Qualifications

• 3–5 years of experience in an account management, or client relationship role.
• Experience working in sports, entertainment, or a related industry.
• Proven success in managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs.
• Ability to manage and execute complex projects.

Responsibilities

• Oversee client onboarding, adoption of our technology, and renewal readiness.
• Collaborate with Product and Engineering, Solutions, Marketing and Business Development to translate client feedback into action.
• Drive client renewals and identify opportunities for cross-selling and upselling to existing clients.
• Track client health metrics, report progress to stakeholders, and forecast revenue growth.

Skills

Communication skills

Analytical mindset

Problem solving

Organizational skills

Travel up to 25%

Tools

Microsoft Dynamics

Salesforce CRM

Microsoft Office

KORE intelligence platform

Job description

Two Circles in the United States is seeking a Client Success Manager to guide clients from onboarding through renewal, ensuring adoption of our technology and services. You will partner with Solutions, Product, Marketing and Business Development to identify growth opportunities, deliver best practices, and maximize client impact. The role covers the West Coast and Southwest regions, requires up to 25% travel, and focuses on renewing contracts, expanding services, and measuring value delivered.