Sports Book Ticket Writer

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 53,726,000 - 70,258,000; Full time

Benefits offered by this job

Health insurance

Education reimbursement

Tuition reimbursement

Paid time off

Job summary

Monarch Casino Resort Spa Black Hawk in Colorado seeks a Sports Book Ticket Writer to join our luxury gaming team. You will handle ticketing and cash transactions with accuracy and courtesy.

This role supports the sports book operation during swing shifts and requires a keen eye for detail and excellent guest service. We value teamwork and integrity, and offer comprehensive benefits, including health coverage, education reimbursement, and paid time off.

Qualifications

• Experience handling cash and operating in a fast-paced cash environment.
• Strong guest service orientation and professional communication.

Responsibilities

• Excellent cash-handling skills – able to balance cash drawer on a daily basis.
• Friendly/outgoing personality – able to greet guests in a positive manner.
• Appearance/Attendance – ready for scheduled shifts, presentable to the public at all times.
• Team player – willing to help out to ensure the best guest experience.
• Adhere to company policies and procedures and maintain confidentiality.
• Must be 21+ with valid license and Colorado gaming license eligibility. Proficient with basic computer skills.

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Title: Sports Book Ticket Writer

Salary: 22.00 per hour

Shift: Swing

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company..
• Access the team dining hall with one free hot meal per shift..
• Company-matched 401k..
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Responsibilities

• This position is expected to have;
• Excellent cash-handling skills – able to balance cash drawer on a daily basis
• Friendly/outgoing personality – able to greet all guests in a positive manner
• Appearance/Attendance – ready/able to work at start of scheduled shift, dressed in appropriate attire. Ensure Sports Book is presentable to the public at all times.
• Team player – willing to help out when/where needed to ensure the best possible product/experience for all guests.
• Adhere to all company policies and procedures – exceed the company standard.
• Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License. High school diploma or equivalent.Ability to uphold the highest level of confidentiality. Ability to read, write, and communicate in English. Ability to communicate information through spoken words and sentences that others will understand in a positive manner.
• Ability to complete assessments accurately and timely. Proficient with 10-key Basic toIntermediate computer knowledge and experience required. Ability to demonstrate understanding of audits performed.
• Superior attention to detail and accuracy

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.