Sports Book Ticket Writer

Monarch Black Hawk, Inc.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado invites qualified candidates to join as a Sports Book Ticket Writer on Swing shift. The position emphasizes accurate cash handling, friendly guest service, and maintaining a presentable Sports Book area.

You will work with teammates to ensure a warm, efficient guest experience, while following all policies and safeguarding confidentiality. Must be 21+ with a valid Colorado gaming license and clear English communication.

Qualifications

• Must be at least 21 years old with a valid Colorado gaming license.
• High school diploma or equivalent.
• Excellent cash-handling and math accuracy.
• English reading/writing and clear communication.
• Friendly, outgoing personality and team player.
• Ability to maintain confidentiality.
• Proficient with 10-key numeric keypad.
• Ability to read, write, and communicate in English.
• Ability to complete assessments accurately and timely.
• Must be able to work swing shifts.

Responsibilities

• Balance cash drawer accurately at shift end.
• Greet guests in a warm and positive manner.
• Keep Sports Book area clean and presentable.
• Support team to deliver best guest experience.
• Follow all policies and procedures.
• Read, write, and communicate in English.
• Complete assessments accurately and timely.
• Maintain attention to detail and accuracy.

Skills

Cash handling

Guest service

English proficiency

Attention to detail

Team player

Confidentiality

Reading/writing English

Audits understanding

10-key calculator

High school diploma

Education

High school diploma or equivalent

Tools

10-key calculator

Job description

Sports Book Ticket Writer

Salary: 22.00 per hour

Shift: Swing

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45‑minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23‑floors filled with 516‑luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45‑table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and the community, ensuring that every interaction is warm, and welcoming.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company..
• Access the team dining hall with one free hot meal per shift..
• Company-matched 401k..
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!) Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Responsibilities

• Excellent cash-handling skills – able to balance cash drawer on a daily basis
• Friendly/outgoing personality – able to greet all guests in a positive manner
• Appearance/Attendance – ready/able to work at start of scheduled shift, dressed in appropriate attire. Ensure Sports Book is presentable to the public at all times.
• Team player – willing to help out when/where needed to ensure the best possible product/experience for all guests.
• Adhere to all company policies and procedures – exceed the company standard.
• Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License.
• High school diploma or equivalent.
• Ability to uphold the highest level of confidentiality.
• Ability to read, write, and communicate in English.
• Ability to communicate information through spoken words and sentences that others will understand in a positive manner.
• Ability to complete assessments accurately and timely.
• Proficient with 10-keyBasic to Intermediate computer knowledge and experience required.
• Ability to demonstrate understanding of audits performed.
• Superior attention to detail and accuracy.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for.

Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you’ll find a place where your career can flourish.

We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family.

Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact.

From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top‑tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high‑energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado’s best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small‑town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices.

At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards.

“We may not be the biggest casino company, but we are the strongest.”